How Online Resolution Benefits Governments
Online dispute resolution not only makes citizen reporting easier. It speeds resolution. The result is improved citizen satisfaction as well as new efficiencies and costs savings for the agency.
Reducing the Risk of Employee Burnout
Discussing frustrations does not have to be unproductive. Here is a process that can help you turn a discussion about frustrations into a plan for change.
Knowledge Is Like a Tree: It Needs to Be Nurtured and Harvested to Flourish
In order to stay relevant and sustainable, implement ways to document new knowledge every day, nurture it through systems and training routinely, and harvest it at least quarterly.
Environment & Economy: Part 3 of 3 Ecological Modernization
Ecological modernization is a theory that the economy will benefit from moves toward environmentalism. This theory assumes that environmental problems are challenges for social, technical and economic reform rather than as uncontrollable consequences of industrialization. Like sustainable development, ecological modernization looks to overcome environmental crises without leaving the path of modernization.
Landlines and Smart Phones: Is it time to cut the tether?
For decades we have become accustomed to having a landline phone on our desk. With mobility being part of work processes nowadays we may have a smartphone as well. Do we need both?
Are You Ready to Help Your Agency Level Up?
We have to be willing to learn, to grow, to keep moving forward as individual contributors. If you have an idea be bold, present your idea and ask about implementing on a small scale. Start building a practice of learning and watch what happens around you.
Cybersecurity Meets Artificial Intelligence
Smart investments today are key to achieving stable footing and maximizing cybersecurity for the future. As you consider the risks and opportunities ahead, artificial intelligence (AI) offers real potential to strengthen cybersecurity operations and defend computer networks.
Lessons Learned: Informing and Inspiring Action Through Data
How does your organization use its data? Are you sitting on a goldmine that is not being used? Are you in data-overload mode? Or are you optimizing the value of your data to achieve agency goals and priorities?
How Best to Use AI: Human + Machine
To identify how human + machine can be paired effectively, the federal government has also recognized the value of looking at commercial successes, sharing use cases and success stories, in addition to investing in pilots and then scaling.
Memorial Day: What Are We Remembering and Why?
If we are not intentional in communicating what is meaningful to us, then what is ‘important’ ceases to be different from anything else.