GovLoop is sponsoring a symposium on Customer Service, August 23. It promises to be a great event – bringing together customer service experts and passionistas from within and outside of government, and it hopes to culminate in some real actions to improve customer service in government. Hurrah! Wish I could be there (I was invited,Read… Read more »
Sounds like a Harry Potter spell, but the trend is to ‘Searchify’ government websites. Sites like NYC.gov (hackathon designs), Utah.gov, Calgary.ca (currently in beta), Texas.gov and Energy.gov (in a way) all focus on search in a bold way. In this video, I discuss why. Get your own valid XHTML YouTube embed code Original post atRead… Read more »
US Latinos, 50.5 million and growing rapidly, use the Internet, social media, and mobile at greater rates than the overall US population and are very enthusiastic about using online tools to receive government information. According to The Interactive Advertising Bureau (IAB), 30 million Latinos were online in 2010, representing 59.5% of the total Hispanic populationRead… Read more »
We recently received the following question from a PMP Exam Student:“There’s some confusion in my head with regards to some of the network diagram calculations. I’m lead to believe there are actually two methods to calculate ES, LF, ES etc etc The first method adds or subtracts 1 where applicable. This assumes that the startRead… Read more »
SHAYS IN. Roll Call. “Former Rep. Christopher Shays, a prominent GOP moderate who lost re-election in 2008, is preparing to enter the race for retiring Sen. Joe Lieberman’s (I-Conn.) seat.” WATERS CASE UPDATE. The Post. “The House ethics committee is poised to pay a half-million dollars by year’s end to resolve the mess that remainsRead… Read more »
Hoping to receive a federal grant for WiFi on regional bus routes serving the US 36 corridor, Boulder (CO) officials are asking employers if they would allow workers to “clock in” while riding to work. ”Commute time can be work productivity time in transit,” said Audrey DeBarros, executive director of 36 Commuting Solutions, which wouldRead… Read more »
A communications problem between two routers shut down Bay Area Rapid Transit (CA) trains for over two hours on Monday night, and officials are still trying to figure out why. “It seems to be a fluke,” said spokesman Linton Johnson. “But we have to get to the bottom of it.” When the routers stopped communicatingRead… Read more »
Broadband is a big challenge, if you can’t access the internet, you can’t make as much use of the opportunities from open data – although initiatives like the Newspaper Club (@jaggeree) and Barcode Poster (@adrianshort) show you can take it to the doorstep and streets. Provision of broadband has opened up the space for initiativesRead… Read more »
I love new stuff especially when it’s as hyped as being an online solution for a mobile user like me. So naturally I was excited to try out the new Office 365. My best experience with Office was back in my college days when I was writing alot of papers. I had my styles perfectlyRead… Read more »
My colleague, Glenn Gibson wrote this interesting post on “the cloud”….. In my last blog post, “What’s Wrong With Today’s Definitions of The Cloud,” I discussed why I believe the term “Cloud” is so confusing to the average person. And it’s not getting any easier. Not only are we hearing about the Cloud around theRead… Read more »