A report from the U.S. Government Accountability Office says that federal agencies have not fully addressed concerns about using social media in three areas: privacy, security, and records management. ”The use of these services can pose challenges in managing and identifying records, protecting personal information, and ensuring the security of federal information and systems,” theRead… Read more »
The use of dashboards in the federal government took off when President Obama released his Open Government initiative in early 2009. Here’s a snapshot of where they are today, and some lessons learned from the pioneers. Vivek Kundra is leaving the federal government after having served as its first chief information officer. Probably one ofRead… Read more »
How far along is your agency in implementing the Customer Service Plan mandated in President Obama’s Executive Order 13571 – Streamlining Service Delivery and Improving Customer Service? In my latest blog post, I’ve provided a recommendation for a Short Term Web Measurement plan to help you: Receive customer feedback Evaluate the entire customer experience AnalyzeRead… Read more »
Deltek. Sr. Analyst Kyle Ridley reports. Wayne County is Michigan’s largest county and the 15th most populous in the country at 1.8 million residents. Like many counties in the U.S., Wayne has had its share of hard times these last few years. When the recession hit in 2008, the county’s general reserve fund dipped toRead… Read more »
LOBBYING AND THE SUPER COMMITTEE. Roll Call. “Two of the biggest spenders on lobbying, the health care and defense industries, might end up working against each other in a furious four-month campaign focused on the deficit reduction committee-to-be.” K ST. FOR COS. Roll Call. “Van Heuvelen Strategies has nabbed Stephen Ward, who just decamped fromRead… Read more »
MTA Long Island Rail Road (NY) will spend $3.5 million to upgrade its passenger communications systems. The improvements will allow customers to receive real-time service alerts on their smartphones. Currently LIRR sends out email alerts if trains are running more than 10 minutes late, and MTA’s CooCoo application lets customers access information about schedules andRead… Read more »
As the “debt ceiling” budget deal is in the process of being agreed across the pond, we’ve been thinking about the impact of visualising budget data, but firstly we’ve opened the budget data for Kent CC. There are different ways you can visualise what your local council spends its money on Using a flow mapRead… Read more »
I was scrolling around the WWW and came across a great blog titled The Art of Manliness. Besides providing great tips on all things manly…from opening doors, to 5 great things to do with a rotisserie chicken…There was a post about being able to say “no”. As a young professional, I find it very hardRead… Read more »
So many people seem to have no idea what civil engineers do each day. Is this because civil engineers typically avoid promoting their work and profession? Or is this just something that people are not taught in school? Or does anyone, other than engineers, really care? Or is it a little of all of that?Read… Read more »
Hello, Mike here. I received a multi-address email last week from somebody in an IG shop. The text included, as I recollect, the words ‘media’ ‘social’ and ‘strategy’; that’s all that stuck to me and I’ve misplaced the email. I’d like a chance to respond but need more specific info on what’s wanted, like ‘who,Read… Read more »