The Power of Pausing
When was the last time you truly hit pause? Take the time to step back and reevaluate as we approach 2025.
Do You Know What Makes a Good Question?
Questions are not inherently neutral. They carry context, tone (if spoken), assumptions, and bias. If you’re working with customer (CX) or employee (EX) experience, asking questions is a necessary part of gathering feedback. Without considering the assumptions encoded in your questions, you could be inadvertently contaminating the feedback you’re collecting. Let’s discuss a couple of… Read more »
How Thought Leadership Can Lead to Organizational Leadership
In today’s digital culture, it is easier than ever to share thoughts and expertise with a wide audience. This ease of sharing is equaled by a desire for information. A survey of government decision-makers found they value informational content to help them better understand their needs and what the market has to offer.
How to Turn Public Feedback into Engaging Government Content
For most government agencies, the challenge isn’t getting feedback (most agencies have plenty.) Instead, it’s knowing how to take all those comments, questions, and suggestions and using them as your agency’s focus group, telling you exactly what your audience needs.
Workforce Development in AI and Cybersecurity: Enhancing Skillsets for Future-Ready Agencies
As government agencies undergo digital transformation, prioritizing workforce development in AI and cybersecurity is essential to enhance resilience, close skills gaps, and foster an adaptable, future-ready federal workforce.
Who’s Watching AI?
AI is great, but is it inclusive? Here are tips to ensure that AI-generated content reflects diverse, unbiased data.
Data Privacy and Protection Policies: Securing Trust Through Process Excellence
By building public trust through data privacy and protection, government agencies are leveraging advanced technologies and ethical frameworks to secure sensitive information and ensure responsible data management in the digital age.
Why Your Best Ideas Aren’t Always Yours
Your best ideas may not be your own — and that’s a strength. Discover how collaboration and crowdsourcing in public institutions are driving innovative solutions by tapping into diverse perspectives and collective brainpower.
The $44.6 Billion Question: How Workplace Culture Issues Impact Your Bottom Line
Discover how workplace culture issues could be costing your organization millions. From exclusive cliques to high turnover rates, learn the hidden dangers lurking in your office and the powerful strategies to transform your workplace. Don’t let your bottom line suffer – Find out why and how to stop the talent drain! Click to read the… Read more »
Rethinking Use Cases for AI
Incorporating AI into your agency tasks, processes, systems and culture can be difficult. You need a robust understanding of AI use cases, holistic implementation of AI solutions, and skilled human oversight of AI outputs.