Offsite ice breaker: the only one I’ve ever found to be useful

I wrote yesterday about “How to run a better offsite meeting or tour“. And a good comment was posted asking if I had any suggestions for good ice breakers (basically). And my answer is: I’ve only ever experienced one that I felt had any value. Typically exercises are cliches like “Tell us one thing aboutRead… Read more »

Next live chat – Tuesday 28th June on crisis comms

The last web chat we did was pretty successful, so after a couple of weeks’ break, let’s do another. On 28th June at 11am, we’ll be talking about using the web, and in particular, social media, in crisis communications. Head over to the chat page, and you can sign up for a reminder. Original post

TriMet surveys riders on Twitter use

After coming under fire a few months ago for its customer communications — and especially its use of Twitter — Portland’s TriMet (OR) is now asking its followers for feedback. In an online survey, the agency asks riders what they expect from TriMet’s tweets (and what topics, if any, are off limits), how they accessRead… Read more »

Two SamTrans workers charged with stealing fares

Two mechanics from the San Mateo County Transit District (CA) are accused of stealing more than $40,000 from Caltrain ticket vending machines. The workers allegedly removed damaged machines for repair, took them apart, removed the cash, and returned them to service. An internal audit, combined with surveillance videos, helped uncover the scheme. Link to fullRead… Read more »

Making Mobile Gov: Let’s Talk About It

Mobile technology is changing the way people find and use information and services. How does government interact with the public in this anytime, anywhere world? To help answer this question, we’re launching the Making Mobile Gov Project. The idea is to help agencies work together to make a more open, innovative government to meet 21stRead… Read more »

Yammer time

One of the most talked about sessions at last weekend’s LocalGovCamp was about Yammer. (For those who don’t know, Yammer is basically a private version of Twitter with knobs on that works within an organisation.) Tom Phillips, who led the session, wrote it up on the group blog: I have a firm view, echoed byRead… Read more »

The browser problem

Delib share some interesting stats on browser usage of their products. Here you can see that IE6 is used by more than a third of our Citizen Space administrators, but only about a tenth of the total visitors. At the moment, there is clearly a need to continue supporting IE6 for our clients, but itRead… Read more »