The Citizen Customer on Adobe Government Blog

Latest on Adobe’s blog: The Citizen Customer, and what that means for expectations when citizens come to government web sites: http://adobe.ly/ijfn1B

Exploring the Potential for Government to Citizen IT Solutions

INPUT Analyst Derek Johnson reports. Earlier this month, New York City rolled out its first digital road map – a strategic plan that aims to “establish [New York City] as the world’s top-ranked Digital City, based on indices of Internet access, Open Government, citizen engagement, and digital industry growth.” As one of the most technologicallyRead… Read more »

Commuters hold the key to Google’s mobile wallet

A researcher at Japan’s University of Hyogo believes that commuters will determine the success of Google’s new mobile wallet. “Commuters place a great deal of value on products that enable them to reduce their commuting time,” Sheikh Taher Abu writes in Telematics and Informatics. “Wallet phones enable them to do so by completely bypassing theRead… Read more »

Next #edem IRC Chat: July 6, 2011

We had another good trial run today, with a number of new people joining the #edem IRC for the first time. Thanks for coming, everyone! Nothing too momentous was discussed, aside from some general resource sharing and logistics planning for futures chats. If you’re curious, Michael Allan of Votorola has put up a log ofRead… Read more »

Localism needs bespoke, not scale

David Wilcox does his usual excellent summarising and commenting job on the latest snafu involving BIG Lottery funding and the internet. It’s all about a grant of £1.89 million to the Media Trust, to fund the establishment of “connected news hubs around the UK to support citizen journalism and to help communities and charities getRead… Read more »

aBook

Lovely spoof from the BBC ‘Horrible Histories’ show: In case you can’t see it – here’s the link. Possibly related posts: Bookmarks for April 6th through April 27th The victory of the app store? My setup Bookmarks for July 11th through July 16th Bookmarks for July 3rd through July 7th Original post

None of Us Are Twapped

It is partly out of self-interest that I write a response to Bill Keller’s NYTimes Op-Ed, “The Twitter Trap“; I am a Social Media Director. But more than that, I think Bill’s a smart guy who deeply misunderstands something, and as a significant part of my professional life was spent as a teacher, I wantRead… Read more »

Armstead’s Experience Helps Guide Big GWACs

Mary Armstead, Program Director for the NIH Information Technology and Assessment Center (NITAAC) at the National Institutes of Health, has been a Fed for 38 years. But that doesn’t mean she’s become jaded or cynical – quite the opposite. She’s enthusiastic about her job and works hard to mentor people with less experience or whoRead… Read more »

78 Cloud Projects: Less Than Meets the Eye

Thanks to increasingly powerful networking and mobile devices, the idea of cloud is going mainstream. In the federal government, CIO Vivek Kundra last month compiled a list of 78 cloud computing initiatives agencies had identified. But analysis of the list shows that the 19 departments or agencies who reported cloud projects are taking a decidelyRead… Read more »