Climate Change Panel Publishes Reforms

2007 was a difficult year for the United Nations’ Intergovernmental Panel on Climate Change (IPCC). That year saw the credibility of the IPCC shaken as many errors were found in their 4th climate assessment report. In an effort to put past mistakes behind them for good, the IPCC has recently agreed on a number ofRead… Read more »

Research and Best Practices eNewsletter

Research Social media and customer service (05/11/2011) –The American Express Global Customer Service Barometer found ninety percent of survey respondents want to speak with a representative on the phone rather than via social media, a chat program or another newer form of communication. People will use social media to spread the word and social toolsRead… Read more »

Corporate Knowledge Management Applied to Online Customer Engagement

There’s certainly no shortage of stories regarding customer engagement and social media interactivity by many businesses on the Internet, especially when responding to negative feedback and proactively shaping the amplified, echo-chamber public dialogue that follows. PR and marketing staff may be tuned to trending commentary through “social listening” tools, search engine alerts and direct monitoringRead… Read more »

WhoRunsGov has Issues – and We Need More of Them.

From BeltWiki Blog on WhoRunsGov.com Readers sometimes know exactly who they are looking for when they come to WhoRunsGov. Other times, they arrive on the site with questions about who holds a title, is on a Congressional committee, runs a certain office or has jurisdiction over and knowledge about a particular policy area. Our siteRead… Read more »

LA Metro launches real-time bus arrival info

Following a soft launch in March, Los Angeles County Metropolitan Transportation Authority’s (CA) Nextrip real-time bus arrival information is now live. To support the service, LA Metro is upgrading its bus stop signs to display stop ID numbers and QR Codes. Link to full story in The Source. Original post

Social media and free speech

While it is not unheard of for public agencies to ban use of social media at the workplace, officials in Kent County (DE) took their policy one step further. The county already prohibits employees from using social media at work. But a recent proposal tried to stop workers from using social media to criticize colleaguesRead… Read more »

Campaign2020.Us – Time for Us to take action

Providing A Hand Up Eliminating Child Poverty through Open Government Cloud Computing – I have just finished the description of our ‘Open Government Cloud Computing‘ best practice program, and one of the key ways we’ll be taking this forward is through a non-profit campaign: Campaign2020.us As the headline suggests the objective is to apply modernRead… Read more »