Customer service is about to become an annual performance goal for each federal department. First, there was last week’s presidential order on customer service. Then the Office of Management and Budget began pushing along compliance with the Government Performance and Results Act (GPRA) Modernization Act of 2010, which calls for agencies to measure customer service.Read… Read more »
The recent Amazon cloud crash raised the question of whether cloud is doomed for the federal government. It’s a familiar phenomenon and an unfortunate one, the projection of a single incident to impugn an entire industry. Was this incident serious enough to ruin the future of cloud computing in the federal government? FedInsider takes aRead… Read more »
Today’s tips point out that the task of winning business from the Federal Government usually isn’t done alone. Finding partners and experts who have been down this road before is a great way to avoid pitfalls and, hopefully, help your green business find success in working with the government. Here are today’s tips: 8. LookRead… Read more »
President Obama’s executive order, “Disclosure of Political Spending ByGovernment Contractors” appears to have some flaws. The purpose of theorder is to ensure that contracting decisions are “merit-based” and are “freefrom undue influence of factors extraneous to the underlying merits ofcontracting decision-making…” Nobody can argue with that, but the reportingabout political contributions by contractors that theRead… Read more »
Research Millennials: The Challenger Generation (04/13/2011) – Results from the latest global study conducted by Euro RSCG Worldwide finds Millennials, those between 18 and 29, are all about community, collaboration, and interconnectedness. They believe social media is the “new power of youth” and will play a big role in changing the world for the better.Read… Read more »
Here’s a question to mull over for a minute – who is your work spouse? I’ll give you a moment to think about it, and I’ll be back. Okay, I’m back. According to Wikipedia, the term ‘work wife’ was coined in the 1930s by Faith Baldwin’s novel of the same name. Eighty years later, youRead… Read more »
Previously, I’ve written about State’s new social media portal, Corridor, and some of the ways its administrators can measure its success. Today, I want to explore the features of the site, some potential features IRM’s eDiplomacy office may want to add in the future, and how each of those features can be used by StateRead… Read more »
GSA’s First Friday’s Usability Testing program is looking for 3 participants to help us test a government website on May 18 for one hour in the morning at our DC office. Help us improve user experience for the American public! Please email [email protected] for more information or to volunteer. Thanks so much 🙂 Sincerely, Jon
Every now and then it’s very healthy to stop what you are doing, take a deep breath, and think about how lucky you are. How much potential you have. How awesome people are. Now is one of those times for me. My Project Teams Are Awesome! I work with two teams of highly skilled, creative,Read… Read more »
There is no doubt that many Liberals are engaged in some (much needed) deep introspection. But on the issue of a merger with the NDP Douglas Bell’s piece in the Globe may have been one of the worst thing proponents (on either the NDP or Liberal side) could have asked for. Bell’s piece, which linksRead… Read more »