Government’s ROI for Open Government

When you invest in something, you want to know how well your investment is paying off – your ROI. Well, citizens “invest” in government (and their community), so they want easy access to useful information about it. They want to see a return on their investment. But open government is not just beneficial for citizens;Read… Read more »

Can pods transform Delhi?

Delhi is looking into the feasibility personal rapid transit system and The City Fix asks whether PRT technology makes sense for the Indian city. Original post

For What It’s Worth: On Impartiality During Elections

It is election time again in Canada. For public servants that means increased public scrutiny (real or perceived) and constant (very real) reminders about our obligations as professional, non-partisan public servants. There is something happening here My interests in civic life span far beyond the traditional left-right spectrum of partisan politics. I think that healthyRead… Read more »

Connecting a TV to the Internet Part 4: success

In “Connecting a Samsung TV to the Internet Part 3” I had decided to reconfigure a low cost wireless router, to be a repeater bridge using the open source DD-WRT software. This was so I could plug a TV into the Internet. I was able to get the TV to “ping” the gateway, but notRead… Read more »

Are We Ready to Provide Great Customer Service in the Federal Government?

Yesterday, April 27, 2011, President Obama issued an Executive Order: Streamlining Service Delivery and Improving Customer Service. In a nutshell, it directs agencies to develop and monitor customer service plans and measures and to solicit customer feedback to improve service. It calls for agencies to use technology to streamline customer service and to emulate practicesRead… Read more »

New U.S. Court Decision Source: Justia Daily Opinion Summaries

A new, free, daily online service — called Justia Daily Opinion Summaries — that publishes summaries of new decisions of the U.S. federal circuit courts of appeal and selected U.S. state supreme courts, is now available from Justia. Justia CEO Tim Stanley is a member of our community. According to the original announcement: “All summariesRead… Read more »