I never had a favorite national pizza chain until recently, when Dominos Pizza rolled out one of the best customer service campaigns I’ve seen. Have you seen the commercial where Dominos CEO, Patrick Doyle, displays a photo that was posted on Domino’s showusyourpizza.com website showing pizza toppings horribly stuck to the top of the box?Read… Read more »
Creative Commons via wn.com/CRAB Recently, I found myself in an interesting conversation on Twitter regarding the use of social media in emergency drills or exercises. Usually in emergency drills, a script is created that contains various messages or “injects” which are intended to drive participants to act in a certain way. We use these inRead… Read more »
A little known aspect of Australia’s Privacy Act (1998) is provision for Declaration of emergency. The Prime Minister or the Attorney General can make a declaration so that the usual restrictions on collection and use of personal information can be relaxed. The Department of Prime Minster and Cabinet website has a page to list emergencyRead… Read more »
The Australian Information Commission proposed ten Draft Principles on Open Public Sector Information. Comments are invited via a blog by 1 March 2011:1. Open access to information – a default position Information held by the Australian Government is a valuable national resource. As recommended by the Government 2.0 Taskforce, unless there are compelling reasons toRead… Read more »
I don’t think Chris needs any introduction. But just in case; Chris is a digital campaigner. She is more of an expert in the use of social media for campaigning than anyone should be – she led the way that others follow. She’s a granny who keeps in touch with family across the world usingRead… Read more »
A good crowd was on hand for the Tech@State event at the State Department on February 11. Keynoted by State CIO Susan Swart and with opening remarks by CTO Aneesh Chopra, Macon Phillips, New Media Director of the White House and Todd Park, CTO with HHS, it was an exciting event, and one that showcasedRead… Read more »
I find this stuff so that you don’t have to. Big Society – if the price is right – Interesting views on Big Society from a blogging councillor within my local district. The impact of IT decisions on organizational culture – O’Reilly Radar – “It’s said that with great power comes great responsibility. Among businessRead… Read more »
If the first 42 Presidents had tweeted… was originally posted to the ChatterBachs blog. With it being Presidents’ Day weekend, I found myself thinking about famous Presidential quotes. In reviewing many of these quotes, I was struck by their brevity and power. Sometimes insightful, at other times irreverent or self-deprecating, we call them quotes. ForRead… Read more »
“Community Management should mean Community Engagement: Value, Validate, and Respect” was originally posted to the ChatterBachs blog. Community management should mean community engagement. Here are several ways to make sure you’re reaching this optimal level of community engagement, whether online or offline: Demonstrate value. People have a seemingly unlimited number of resources to draw from.Read… Read more »
A call for papers — with submission deadline of 16 May 2011 — has been issued for AICOL 2011: The Third Workshop on AI Approaches to the Complexity of Law, to be held 16 August 2011 in Frankfurt am Main, Germany. The workshop is to be held in conjunction with IVR 2011: XXV. World CongressRead… Read more »