Politics Are Getting in the Way of Your Digital Analytics
Moving beyond satisfaction benchmarks to improve customer experience.
3 Tips on Giving Brain-Friendly Feedback
The ability to give good feedback is an art. Many of us struggle with it. Following a few key tips can greatly boost the effectiveness of your feedback.
Look Before You Leap to the Cloud!
Ever since we heard the term “Cloud First”, we’ve been led to believe that cloud migrations make IT operations simpler and cheaper. Sometimes this is true, but not always. It all depends on your approach.
People are Like Plants: 4 Tips to Cultivate Your People into Hardy Crops
People are like plants; they need someone to cultivate them so they can grow into hardy crops. Here are four tips for leaders to cultivate plants into hardy crops.
Does Your Staff Need a Digital Coach?
Consider a digital coach to help strengthen employee skills, ease adoption of new processes, and promote a harmonious environment.
5 Tips to Use Agile for Digital Communications
Using Agile for digital communications can help you drive innovation, boost productivity, and deliver outcomes that map to your program’s goals.
The Likeability Factor in Hiring
Numerous studies point to the same trend: that recruiters tend to hire the applicants with whom they have the most in common.
How to Use Community Organizing Tools to Power Innovation
The following are community organizing tools that carry over into the government technology space and have helped me be a more effective innovator.
Brunch, Teamwork and Federal Financial Management
The same traits that make brunch great can be used to foster collaboration and innovation in ways that re-imagine more traditional federal work.
The Importance of Teaching them to Fish in Tech Support
It’s just as important to teach the customer to fish and solve their own problems as it is to fix the technology.