At long last, the customer service bandwagon seems to be rolling in government. The latest evidence: GSA just quietly unveiled a fabulous new website: HowTo.gov. It puts requirements, best practices, training, and tips for all forms of customer service delivery (web, call centers, publications, social media) under one customer service umbrella. Bravo! Finally, we canRead… Read more »
While on holiday I got a message to say that a book I had requested was ready for collection from the library. Back from holidays I went to the library and asked at the front desk for the book. But was told that because I had taken so long the book was no longer there.Read… Read more »
Many thanks to all of you that have voted for me for a Shorty Award in Government. As of this morning I remain in first position, amazing as that is, ahead of great US Government officials like President Barack Obama and Mayor Cory Booker. This lead in the voting can be attributed to many factors,Read… Read more »
As the eyes of Texas are upon the coming budget cuts in Austin, a state that spends the majority of its funding on public education prepares for reductions that will decrease spending for education by at least 16%. While the budget issues are the current center of debate, other bills regarding education will likely gainRead… Read more »
“When I have an angry customer, I just put the phone down on my desk and walk away. By the time I get back, they are either calm, or they hung up. Problem Solved.” I really did have a student in one of my classes make that statement. I’ve heard a lot of odd perceptionsRead… Read more »
Thank you and congratulations to the winners in the second Social Networking and Individual Performance Drawing! They are: Frank Clay, $10 gift card Tracy Wemett, $10 gift card Zachary DeVoe, $10 gift card L.W., $10 gift card Sorry, there are no more prizes, but you can still express your opinion if you like. It willRead… Read more »
The Australian Information Commissioner has invited comment on “Towards an Australian Government Information Policy” by 1 March 2011. The paper provides a very comprehensive overview of Australian and overseas policies and initiatives for information access and discussion of the issues. It is 65 pages and is provided as a very efficiently formatted 226 Kbytes webRead… Read more »
Its been a few weeks since I added to my blog, and I swear there is good reason for that. December and January have been very interesting months for me, culminating in the biggest career move I have made to date. When I started working in the public sector a few years ago, I madeRead… Read more »
I’m at DevHouse:DC right now. It’s basically a gathering of the technologically creative and curious among us. People come to build applications and learn. Naturally, I had to come. It also helps that Andy K promoted it on GovLoop. A World Bank employee showed me how his organization is applying open data to project management.Read… Read more »
The role of the Internet as a platform for collective action grows. A survey released this week by the Pew Research Center’s Internet and Life Project shed light on the social side of the Internet. The results offered insight into the differences between the connected and the disconnected, revealing that Internet users are more likelyRead… Read more »