I have added a new first step to my strategic social media engagement process. It involves educating key senior stakeholders within your government organization as to what social media actually consists of. Without this, I am convinced that your journey towards successful use of the digital space will be unnecessarily difficult. Put simply, you needRead… Read more »
Gadi Ben-Yehuda True to the spirit of Janus, from whom January gets its name, Alex Howard takes a look backward and forward in his GovFresh article, “Defining Gov 2.0 and Open Government.” For those resolving to become more active on social media in constructive ways (say, because you read Cognitive Surplus and want to engageRead… Read more »
Chris Moore has a good post up on his blog at the moment that asks “Will Canadian Cities ever be Strategic?” In it (and it is very much worth reading) he hits on a theme I’ve focused on in many of my talks to government but that I think is also relevant to citizens whoRead… Read more »
The man who is behind the success of his country
I’ve been thinking a lot lately about collaboration and Game Theory. More specifically I’ve been examining and re-examining the Prisoner’s Dilemma in hopes of learning more about how transparency affects collaboration, and I think I may be on to something. Primer Game theory attempts to mathematically capture behaviour in strategic situations (games). The prisoner’s dilemmaRead… Read more »
Many years ago I observed an interaction where an irate customer was telling a government employee that he paid his salary and he demanded he get what he wanted. The government employee listened quietly and then reached into his pocket and pulled out two pennies. He slid the pennies across the counter and told theRead… Read more »
Originally published on 10 Dec 2010 at ECM Gov Blog. The latest WikiLeaks release and subsequent media storm has caused me to think about the role that ECM plays in content security. When all of our records were on paper, they were easily lost, compromised, copied, and destroyed. However, in the digital age, when weRead… Read more »
There are numerous marketing terms that are being misused so often these days that I often find it necessary to give a quick lecture on semantics before presenting, training or consulting with clients. If this is not done from the get-go, then consensus within a group is nearly impossible to attain. Even if two peopleRead… Read more »
You’ve got your new website. You’re using Twitter and Facebook to “engage” with residents. Your community has access to all the latest news and information as it happens. The channel shift savings are predicted to be huge…So why isn’t it working? Don’t let the hype surrounding Social Media convince you this is an effective wayRead… Read more »
When I met a friend to share my good news yesterday, she caught me a little off-guard by saying, “You have to hear how BP saved my Christmas.” That’s right, as in the same BP from the Gulf oil spill. Having asked to remain anonymous, we’ll call her Jane. Jane works at a local upscaleRead… Read more »