I find myself thinking about Government’s desire to reduce costs by ‘going digital.’ It’s as though the very notion of something being online instantly results in reduced effort and cost and provides a useful and usable service to Citizens. In recent years, Government has seen digital as a means of reducing ‘avoidable contact’ – thatRead… Read more »
Exponential growth: Max Cacas: Feds flock to web app to create short links Alex Howard: How can government adapt to exponential technological change? Ingrid Koehler: 100 examples of social media and open data in localgov Lewis Shepherd: Free Tools for the New Scientific Revolution Jason Magder: Group calls on Montreal to join open data movementRead… Read more »
Today’s radio show provided some good insights on the work going on in Michigan that should benefit the State’s citizens as well as research on social media in general. Give a listen, I hope you find this useful. Listen to internet radio with Social Ecosystem Lab on Blog Talk Radio
Free yourself from the shackles of too much paper. Win a Kodak scanner. Here’s how. Do co-workers place orange cones around your cubicle? Can they see you when they stop by for a visit? Do you have piles (you’ll say stacks) of – paper, magazines, newspapers, spreadsheets, a report on greenbar paper from 1989 –Read… Read more »
Customer Service… Citizen Service… Citizen Centered… It doesn’t matter what you call it – providing a great customer experience is priceless. Web Manager University’s September events focus on the customer – why good customer service is important, meeting the customer where they are, and things every government web manager should know about customer service. CheckRead… Read more »
It was an exciting time this last spring as we looked over the applications for the Extreme Job Search Makeover. While we had many entries, one that stood out to us captured the essence of what many security cleared job professionals were grappling with. “Please tell us why you are in need of an ExtremeRead… Read more »
Understanding jargon used in government contracting can be a daunting task. I remember sitting in important meetings at the Pentagon, feeling like I was on vacation in a foreign country. I did exactly what most people would do in this situation. I sat quietly and discretely scribbled every unfamiliar word in my notebook. Later thatRead… Read more »
I am seeing that service providers get some funny ideas about the people they serve. In many industries, I have observed that continuing exposure creates a callous attitude, or familiarity breeds contempt. Yesterday I received an email from a sales trainer I have never met, saying my problem was fear and then gave me aRead… Read more »
Hi everyone – I’m excited to be here at GovLoop! A bit about me, I’m a Director of Communications at the Government of Ontario, Canada, working in Cabinet Office. I’m also a late GenX and early Netgen kinda guy! I write to an internal Ontario gov blog and thought I’d share and cross-post some ofRead… Read more »
Schools opened across Florida this week and in many other states I expect. An article in my Sunday newspaper caught my eye and provided the idea for this post. The article stated for the first time in my county, minorities will make up the majority of students in the public schools. Many of the kidsRead… Read more »