Recent discussion about the cloud and Software as a Service (SaaS) brought me back nearly a decade to a time when, as an IT director, I stood in the way of just such a proposal for government software…as a service. My state had selected a vendor. Their task: produce a portal website and provide farRead… Read more »
As you may recall, in part one of defining the Social Organization we discussed a few reasons why we need a new view of the world. We also took time to define The Social Organization in very simple terms: The Social Organization will use standard approaches that make it easy for customers/citizens to find andRead… Read more »
With the strengthening of Hurricane Alex, today marks the first hurricane of the 2010 season, and the 70th day since the Deepwater Horizon explosion. The question on everyone’s mind is without a doubt, “What impact will a hurricane have on the oil spill?” The short answer is “no one knows,” since a hurricane has neverRead… Read more »
Yesterday I attended a Meetup with the State Department at NAPA. The theme for the event was connective technologies and how can we use the internet as a catalyst to bring people together. The speakers were Alec Ross, Senior Advisor for Innovation in the Office of Secretary of State; Scott Heiferman, Co-Founder & CEO ofRead… Read more »
Once upon a time, in a land far, far away, government webmasters would buy up every domain name extension available for their websites. It was reasoned that this would avoid Cybersquatting and would ensure that people typing in your URL would find your site no matter what extension they put in. Flash forward to 2010.Read… Read more »
There was an interesting post on GovLoop about the why of social media. The post boiled social media success down to conversations. Social media is viewed here as another channel to reach people. Under such a regime, traffic becomes a focus. “How many people are using these tools?” The focus is on providing information toRead… Read more »
Sterling is an Acquisition Freak and writes a blog called AllThingsSterling. I was reading a few articles on customer service this morning and something came to me. When we’re removed from our customers say through email or Twitter, it’s easy to dismiss them. This is because emotion and urgency don’t always translate through writing. EmotionsRead… Read more »
Reprinted from: Success Performance Solutions by Ira Wolfe | June 23, 2010 Which is better: employee retention or loyalty? The answer isn’t as obvious as you think. These are some common remarks shared by disgruntled, long-term employees: · “All the owners care about is the money.” · “They’ll never pay me what I deserve anyway.”Read… Read more »
I was a bit sleepless last night and began thinking about some of the deep thoughts of social media that continue to resonate with me long after I’ve heard them. The first was a statement made at Gov2.0 camp I believe (heard vicariously through two co-workers that attended): “Social media is free, like a puppyRead… Read more »
In my opinion you can never have too much shameless promotion, especially when it is for someone other than yourself. Chris Moore The concepts of Government 2.0 are picking up momentum and, as I have noted, will fit neatly within the concepts of the Social Ecosystem (note shameless plug for The Social Ecosystem 🙂 ).Read… Read more »