Performance Management Software Tools

This is an open question to all readers. What kinds of performance management software tools do you use in your agency or organization and can you provide the names of software tools? We have a tool we’ve developed called Gov-Metrics but I’m curious what others are using to assist them in gathering and reporting data.Read… Read more »

Hilhorst & van Engers on E-dossier at the Dutch Council of State: Design, Implementation and Lessons Learned

Dr. Richard Hilhorst of Raad van State and Professor Dr. Tom van Engers of the Leibniz Center for Law at the University of Amsterdam, have published E-dossier at the Dutch Council of State: Design, Implementation and Lessons Learned, in ICT4JUSTICE 2009: Proceedings of the 2nd International Conference on ICT Solutions for Justice, Skopje, FYR Macedonia,Read… Read more »

Public Service Value Chain links happy staff to citizen confidence

Since I started blogging, I’ve been trying to focus on making performance management practical. I wrote some months ago about the what Fortune magazine called “The World’s Most Modern Management Idea” when companies implemented policies that focused on staff satisfaction, after research linked happy employees to investor profits. This is known as the service valueRead… Read more »