Free State Social at K-TOC
My review of the Free State Social conference on social media.
Perspective
{EAV_BLOG_VER:e11d24ff75b23d99} Cross posted from original at The Space Tweep Society I frequently get asked what I think about the direction NASA is taking. I wrote this post a couple of weeks ago but didn’t post it at the time. I’m not really sure why. This post does not outline my personal take on what weRead… Read more »
Local Government “Lead Organisation” For Gov2.0
I was originally going to write a post responding to the Federal Governments response to the Gov2au Taskforce final report and how it relates to Local Government. However I think one of the recommendations deserves its own post. 2.1 A lead agency should be established within the Commonwealth public service with overall responsibility for advancingRead… Read more »
Australia – Principles for citizen : public servant engagement
Hi Folks I’m guessing that many Govloop members are not aware of the AGIMO Blog recently set up in Australia. What struck me was the absence of something really simple to assist people who do not ordinarily blog to engage. With that thought in mind I whipped up something for AGIMO and they have postedRead… Read more »
Application development in the Internet age
The point of this post: Just as the web changed our model of content publishing, so it will change our model of application development. Government IT shops need to evolve to keep up. Publishing and the Web Once upon a time, a writer would write a book (and re-write it and re-write it). Then aRead… Read more »
Interesting Article from HBR – On Twitter, Followers Don’t Equal Influence
On Twitter, Followers Don’t Equal Influence 9:30 AM Friday May 7, 2010 by Scott Berinato | Comments (5) It could be that Twitter research is popular because Twitter data is free and so accessible. That’s okay. Gift horses are just as good for riding. The best, latest entry in Twitter research is the handiwork ofRead… Read more »
Golbeck et al. on Twitter Use by the U.S. Congress
Professor Jennifer Golbeck, Justin M. Grimes, and Anthony Rogers, all of the University of Maryland College Park College of Information Studies, have published Twitter Use by the U.S. Congress, forthcoming in Journal of the American Society for Information Science and Technology (JASIST). [Click here for a full text preprint.] This study is of potential interestRead… Read more »
City of Huntsville, TX Takes Local Government Mobile
Today, the City of Huntsville, Texas (www.huntsvilletx.gov) and eGov Strategies (website) announced the availability of the city’s comprehensive iPhone app to better connect residents and businesses with city government. It’s a uniquely innovative approach for a local government app that offers a wide range of city website content and services – uniquely designed for iPhoneRead… Read more »
How to Keep Your Government Proposals Customer-Focused – Lessons from a 5-year Old
My 5-year old this morning didn’t want to put on a dress. I guess she had a different outfit in mind… Perhaps a pair of shorts, or a skirt – but not the sun dress with cherries on it that I handed to her. But that’s not what she told me. Instead, she looked atRead… Read more »
The questions companies have when adding social to customer service
At the closing session of the Parafest conference that I attended, and at which I spoke about Social Media and Collaborative solutions, the product management of Parature shared this slide. The slide represents the results of polling customer, throughout the conference, about their concerns, their questions, about adding social channels to their customer service efforts.Read… Read more »