OGI Conference – Internal Customer Engagement

As many of you know, I was asked by the folks at GovLoop and 1105 to moderate a session at the OGI conference earlier this week. I hope that you guys appreciate it if I share the results of that session with the rest of the GovLoop community who wasn’t able to make it toRead… Read more »

Military Spouse Appreciation Day

ClearedJobs.Net has been a long-time presenter of Transition Assistance Program (TAP) classes around the Washington DC area. Today, ClearedJobs.Net will be presenting at a TAP class being held at Fort Meade, Maryland. In the spirit of Military Spouse Appreciation Day, an annual recognition taking place the Friday before Mother’s Day, today’s TAP attendees are beingRead… Read more »

What Is Needed to Build a Transparent, High-Performance Government

The traditional bureaucratic leadership style, typical in governmental organizations, limits employee flexibility in the workplace. Elected and appointed officials, whose leadership styles depend heavily on bureaucratic and directive approaches, inhibit innovation and employee clarity about the expectations set for them. Senior government officials who engage in a broad repertoire of leadership styles, on the otherRead… Read more »

Citizens ‘wish list’ and frustrations with local government websites (Part 2)

This user insight comes from the user research conducted for London Borough of Camden in the UK. You can visit the website redesign project development site here. Click here to go back to Part 1 View full post here. Wanted to order lid for bin online but there wasn’t any for lids – User’s binRead… Read more »

Citizens ‘wish list’ and frustrations with local government websites (Part 1)

This user insight comes from the user research conducted for London Borough of Camden in the UK. You can visit the website redesign project development site here. View full post here. Over the past few months, I’ve been getting myself acquainted with my new Job at Camden Council and learning the ropes. I’ve been broughtRead… Read more »

SeeClickFix Integrates Data with San Francisco and Washington DC’s New Open311 Systems

SeeClickFix is proud to announce its integration with San Francisco and Washington DC’s 311 systems, after the two cities announced their transition to the Open311 API today. The cities’ use of this open source data platform will enable citizens to communicate service requests directly into their cities’ CRMs by reporting issues through one of SeeClickFix’sRead… Read more »

Airport body scanners: Real antiterrorism device or security theater?

The Electronic Privacy Information Center and a coalition of groups that include the American Civil Liberties Union are petitioning (.pdf) the Homeland Security Administration to suspend full body scans at airports. The petition goes into a number of points–the fact that the images can be stored, the fact that the images could be associated withRead… Read more »