Henrietta Lacks is immortal. She didn’t aim to be immortal, she just wanted to get better. She knew she was sick, and when she went to Johns Hopkins one day for a biopsy on a ‘knot inside her’ the doctor took a slice of her cervix tumor and give it to a lab at theRead… Read more »
Great customer service starts right at the top of any organization – private or public. Top executives set the tone and the standards for customer service. When those top executives pay close attention and make customer service a priority, they create happy customers. Happy customers – better business. Nothing new about that. But have youRead… Read more »
Back in April, Facebook launched something called “Community Pages,” which far as I can tell, simply scrapes Wikipedia content and public status updates and populates the pages with “fans” who mentioned the page term in their profile. Thought your city didn’t have a fan Page on Facebook? I’ll bet it does. Your council’s been handwringingRead… Read more »
It was a long time coming, but we are finally there. Our Region just launched the latest EPA Greenversation and I am so proud of my management for taking the plunge! Indeed, it was a hard road and lots of new ground to cover but we are finally there….or are we? Now we need toRead… Read more »
I was reading the fairy tale, Hansel and Dick. You know, the one where the two guys got out of the woods because they left a trail of handouts behind them. I have come to think that the most important part of a sale is making sure all the prospects have something in their handsRead… Read more »
When I think of waiting, I think of the DMV. As painful as that experience usually is, at least I have a number. I know that I’m making progress. Eventually, I know that I’ll talk with someone. Now, compare that to the federal government’s dysfunctional hiring process. The Obama administration’s hiring reform plan unveiled lastRead… Read more »
The original post can be found at my other blog: The Place of Social Media Participatory Chinatown launched on May 3 in Boston’s Chinatown. It’s a 3-D interactive game designed to augment the traditional community meeting. Instead of the traditional model of people responding to a powerpoint presentation about the neighborhood, participants in this meetingRead… Read more »
No matter how experienced you might be, I guarantee, at the very least, you’ll be slightly nervous when you interview for a new job. To get past this natural phenomenon, the best advice I can give is this… Don’t want the job so much! When people really want a certain job, their anxiousness and desiresRead… Read more »
As we all know, despite the increasingly frequent use of social media tools by government agencies, managing this engagement remains challenging for many, especially at state and local levels. Last summer CTG began to explore this topic and what we ended up hearing often from government professionals that we interviewed was that they would reallyRead… Read more »
As the post-election smoke clears, we’re launching a small experiment on the Foreign Office Global Conversations blogs. On a number of blogs (for now, mostly the US ones, such as this one), we’re adding the comment functionality of Facebook Connect. So for now, we have different mechanics on different blogs, but this is by wayRead… Read more »