What Is Needed to Build a Transparent, High-Performance Government

The traditional bureaucratic leadership style, typical in governmental organizations, limits employee flexibility in the workplace. Elected and appointed officials, whose leadership styles depend heavily on bureaucratic and directive approaches, inhibit innovation and employee clarity about the expectations set for them. Senior government officials who engage in a broad repertoire of leadership styles, on the otherRead… Read more »

Citizens ‘wish list’ and frustrations with local government websites (Part 2)

This user insight comes from the user research conducted for London Borough of Camden in the UK. You can visit the website redesign project development site here. Click here to go back to Part 1 View full post here. Wanted to order lid for bin online but there wasn’t any for lids – User’s binRead… Read more »

Citizens ‘wish list’ and frustrations with local government websites (Part 1)

This user insight comes from the user research conducted for London Borough of Camden in the UK. You can visit the website redesign project development site here. View full post here. Over the past few months, I’ve been getting myself acquainted with my new Job at Camden Council and learning the ropes. I’ve been broughtRead… Read more »

SeeClickFix Integrates Data with San Francisco and Washington DC’s New Open311 Systems

SeeClickFix is proud to announce its integration with San Francisco and Washington DC’s 311 systems, after the two cities announced their transition to the Open311 API today. The cities’ use of this open source data platform will enable citizens to communicate service requests directly into their cities’ CRMs by reporting issues through one of SeeClickFix’sRead… Read more »

The Federal Coach: What do leaders owe their agency?

In this weeks Q&A I discuss issues ranging from retaining your agency’s LeBron James to bringing best practices to government. Q: In follow-up to your column on Monday, how do you keep LeBron if your culture does not support him? How does the federal government change its managerial style in order to keep the high-performersRead… Read more »

New Version of NIEM Search Tool Available: NIEM SAW

A new, second beta version of the Stand Alone Wayfarer for the National Information Exchange Model — abbreviated NIEM SAW — has been released on the Website of the National Center for State Courts. According to consultant Tom Carlson, NIEM SAW is a tool for exploring and searching NIEM, an XML data interchange standard forRead… Read more »

Is Global Food Bubble on the Way ?

Airport body scanners: Real antiterrorism device or security theater?

The Electronic Privacy Information Center and a coalition of groups that include the American Civil Liberties Union are petitioning (.pdf) the Homeland Security Administration to suspend full body scans at airports. The petition goes into a number of points–the fact that the images can be stored, the fact that the images could be associated withRead… Read more »

Changing to Participatory engagement

I find this topic very interesting. I am thinking many of the Pew Internet study findings would mirror the Canadian experience. Would love to see a similar study on Canadian web users. https://www.govloop.com/profiles/blogs/pew-internet-government

Syndicating Poly-centric Model of development to increase employ of Localized skills to National Scaling

Talk on Polycentric model for development – a case for Syndication. Scalability should not be enemy of sustainability. Such a model is not legitimate.

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