Over the past few months, many participants in #localgovchat have suggested government agencies are ready or should at least strongly consider having their frontline staff – the ones who answer questions on the phone, at the counters and via email everyday – start tweeting to citizens as a customer service option. Why not? They apparentlyRead… Read more »
In many cities, neighborhood councils have been established through a mix of citizen-up voluntary and government-led activities. Often established as non-profits, the resulting entities experiment with a mix of models and activities. My sense is that below the radar, often unregulated by open meeting laws or broadcast communication models, many are experimenting with social mediaRead… Read more »
Dr. Adam Wyner of the University of Leeds Centre for Digital Citizenship and Professor Dr. Tom van Engers of the University of Amsterdam’s Leibniz Center for Law have posted A Framework for Enriched, Controlled, On-line Discussion Forums for eGovernment Policy Making (2010), a paper submitted for EGOV 2010. The paper arises from the EU projectRead… Read more »
Originally posted on http://www.andrewdwelch.com at http://www.andrewdwelch.com/2010/04/decision-making-and-problem-solving.html. The “spotlight on leadership” this week focuses on “decision making and problem solving,” begging the question, how do we involve others in decisions while still making good judgements when it is time to commit to action? Go ahead, I await your thoughts… There is a lot more to decisionRead… Read more »
I was involved in an interesting discussion today about how the government should measure the success of social media. Just how do you measure it? Certainly, there are tried and true statistics (page hits, numbers of fans, followers, minions, etc) but that doesn’t really measure success. Is it even viable impact data? I never visitRead… Read more »
There seems to be a number of people doing some pretty serious thinking at the moment. On the one side there are CIOs and business managers grappling with some very real challenges and on the other some very good work on identifying the key factors that underlie these challenges. I think the playing field forRead… Read more »
In today’s column I speak with Scott Gould, Deputy Secretary of Veterans Affairs about issues ranging from how to set priorities to how to surface ideas and issues from the front lines. Q: Given all your responsibilities, how do you prioritize your time? A: The secretary, chief of staff and I all share a commonRead… Read more »
I said, “Thank you” to a server. Response, “No problem.” Full stop, system crash, Reboot. By the time I got back up, she was gone. No further communication. Not much tip, either. When someone takes the time and effort to thank you, if you can’t acknowledge their effort, you are training them not to thankRead… Read more »
https://dap.dau.mil/mglblog/archive/2010/04/21/bpch-amp-daus-media-library-a-win-win-match-for-the-defense-acquisition-workforce-part-ii.aspx
This is a repost from my blog recoveringfed.com About halfway through their new book The Power of Pull, John Hagel III, John Seely Brown, and Lang Davison write about how individuals can use emerging social networking capabilities to harness personally the power of pull–pull being their term for the capability of institutions and individuals toRead… Read more »