A little more than a year ago, the Federal Web Managers Council issued a ground-breaking white paper entitled, “Putting Citizens First: Transforming Online Government.” Yes, I’ve referenced it many times. But as we begin a new calendar year, it’s a great time to take a fresh look at those 6 terrific Customer Service Standards thatRead… Read more »
There are only 5 business days left for the 2009 CFCNCA and $5 million to go towards the $64 million goal, which is higher this year because the needs are greater than ever. There is still time to help those who need it the most. The CFCNCA supports more than 4,000 approved local, national andRead… Read more »
The other day Joe said, “I like your posts. I was there when some of the events you write about happened, and the others fit my philosophy. People need a philosophy to understand what they learn.” Stoat told me about a study that showed that a high percentage of Marine Corps officers never achieve theRead… Read more »
What is your Customer Service Vision for 2010? We all make New Year’s Resolutions for ourselves. We envision what we might accomplish or become. What about a customer service vision for your organization? Regardless of how good your customer service is, service quality can always be improved. Service improvements in 2010 are the quickest wayRead… Read more »
I read a great post on GovLoop by Steve Radick. In the post, he mentioned how important it is to not only take care of your own blog, but visit and comment on other people’s blogs. As I commented on his post, this reminded me of the Bible Verse a Day programs and thought wouldn’tRead… Read more »
I would sincerely appreciate comments and feedback from GovLoop members on my article published this week on delivering value for our federal clients. Best regards, Al Lewis, CISSP VP and CSO Edgewater Federal Solutions, Inc. Link to article: http://bit.ly/7N2WP7
As many of you know I had my 2010 Social Media and CRM Planning Survey open until the end of the day yesterday. As promised, I wanted to share the results of the survey. Here is my summary: •148 people responded to the survey. The sample set is small but provides another data point forRead… Read more »
Dos iniciativas que premian los esfuerzos de investigadores e instituciones en procura de mejoras a la calidad de vida y la reducción de la pobreza encontramos, la Primera convocada por la Asociación Civil El Agora; es el Premio Internacional de Dubai de Mejores Practicas para mejorar las Condiciones de Vida, el cual se celebra cadaRead… Read more »
(Previously posted to my private blog: A Minute with Mei.) Anonymous; do you remember Anonymous? This was the name of the commentor to many a posted article. Anonymous. Anonymous has been seen less and less. Just a few short years ago, we were not recognized on the Internet. The Internet was this vast playground whereRead… Read more »
This is a crosspost of http://dotgov.com. Author: Jim Thatcher I am looking for a surprise. It would be so gratifying to open up a government web site, any government website, and be impressed with its accessibility. The New York City site isn’t that site. In fact, the accessibility of the New York City site isRead… Read more »