Shameless pug here: I’m reaching out to folks who are interested in having more in depth discussion about Customer Engagement in Government. I’ve established a new group titled “Customer Engagement” and I’m inviting you to join and contribute. I’ve published a few items of my own in the group & offer you a sample ofRead… Read more »
OCB is lately getting some increased buzz in leadership circles. No, I’m not talking about obsessive-compulsive behavior, at least for now anyway. Organizational citizenship behavior (OCB) is a fancy term for employee discretionary effort. In other words, OCB is discretionary behavior that is not part of an employee’s formal job requirements, but that nonetheless supportsRead… Read more »
By Jim Clemmer If the main reason for a company’s existence is profit, it is often not very profitable. When a company is fixated with the bottomline, there’s a good chance it won’t survive. The dollar sign isn’t a cause. It doesn’t stir the soul. Operating margins and return on investment don’t excite and inspire.Read… Read more »
http://www.fedthread.org/ A fairly (very?) new resource, of interest to those whose job includes checking the federal register. Nice layout and features. User-friendly. Also uses “Feed My Inbox” – another handy web tool.
I used to be a journalist, and it was an incredible experience. However, I eventually got tired of being on the outside. I could call attention to government issues as an “objective” observer, but I wanted to affect positive change. My ultimate goal was to help bridge the gaps between government organizations and the peopleRead… Read more »
So why is compensation so nice for this field? Well, Charlie Hoehn has put together the best way to understand pay. (By the way, if you haven’t read anything by Hoehn, do it soon. Like right after you read the rest of this post. He’s young, but he really knows his stuff). Below is theRead… Read more »
As the end-year reviews and new-year predictions and resolutions arrive in my inbox, I have been thinking about what has been the biggest impact or change in the collaboration arena. The biggest change I find is that the differentiation between social media software and collaboration applications has almost disappeared from the positioning messages. Traditional CollaborationRead… Read more »
As of 3 pm today, the Combined Federal Campaign of the National Capital Area (CFCNCA) has raised over $42.9 million and is now two-thirds of the way to their 2009 goal of $64 million. The Combined Federal Campaign is the only authorized workplace charitable giving drive for employees in the Federal workplace. CFCNCA is theRead… Read more »
Yesterday I had a blast. It only lasted ten-minutes but the ebb and flow of the audience’s riveted attention and hearty laughter produced a slow to fade afterglow. I did some serious shtick on “Practicing Safe Stress for the Holidays” at a holiday gathering for members of Federally Employed Women (FEW)/Metro Washington Region. Consider thisRead… Read more »
It’s almost commonplace to hear things like, Federal agencies are getting better with Government 2.0, transparency, and communicating with the public. But most of the examples of this that I see and hear are from big agencies. You know, agencies like these: DEPARTMENT OF AGRICULTURE DEPARTMENT OF COMMERCE DEPARTMENT OF DEFENSE DEPARTMENT OF EDUCATION DEPARTMENTRead… Read more »