November Issue of “The Edge”

http://www.thecsaedge.com/EdgeNov09.pdf Hi Everyone – We all know that good service is fast service. And government is notorious for moving too slowing and having processes that are much to complicated. Red Tape, anyone? Kaizen process improvement is a quick way to make huge improvements to processes by cutting the seven categories of waste. Also in thisRead… Read more »

Social Media Policy – Part 5 – Disclaimers

In part 4, we discussed identification of the employer by employees. Related is the use of disclaimers. The use of disclaimers is a frequently suggested guideline. If chosen employers should request that employees post disclaimers on their personal websites stating that the views expressed on those websites are those of the employees and not thoseRead… Read more »

The Power of Social Media: H1N1 and Local Government

In case anyone needs more reasons why investing time in social media should be strongly considered, especially at the local government level, I offer this case study (from my own view, of course). In the last three weeks, the H1N1 vaccine has been slowly rolling out to local jurisdictions. In Fairfax County, we’ve now hostedRead… Read more »

Blood Donations for Ft. Hood: Can You Help?

Blood Donations Needed Update – Friday , 11/6/09, 23:30 EST Blood donations for U.S. Army personnel wounded in the Ft. Hood shooting incident are being accepted at Scott & White Healthcare’s Blood Center in Temple, TX on Saturday, 11/7 from from 9:00 AM – noon local time and again on Monday, 11/9 starting at 8:00Read… Read more »

It’s Time for a Citizen Services Summit!

Last week, I published my assessment of what’s happened in the past year to implement the Federal Web Manager Council’s White Paper: Putting Citizens First – Transforming Online Government. Since then, I’ve been thinking about what could kick-start real progress in implementing the vision of this paper…and a broader government-wide commitment to Citizen Services. SoRead… Read more »

Don’t let your account tweet without you!

There are so many nifty Twitter tools out there, but my enthusiasm was always dampened for the ones that asked for my Twitter username and password. Why on Earth would I trust them? If they were really that good, I would use them and then immediately change my password. Then Twitter introduced OAuth, named forRead… Read more »

Federal Eye: Obama dodges question on government contracting

Very few people really understand the complexities of government contracting, so perhaps it’s no surprise that President Obama dodged a very specific question Thursday morning about the Small Business Administration’s 8(a) Business Development Program. As The Eye has reported before, the program is designed to ensure that minority-owned small businesses — especially Native American-owned shopsRead… Read more »