By Leonard Sipes Created for FedPitch 2009 (http://www.fedpitch.org/). FedPitch seeks to create new and innovative ideas to improve federal service. Final two minute presentation created from this paper. There are few times in world history when we witness a fundamental shift in how people move through society. Well, we are witnessing major change right now.Read… Read more »
Customer Service and Support At times, I wonder when was it that I stopped remembering good customer service and was thrilled to get even mediocre service and be happy about it. Have you ever called a phone company or cable provider, gone thru the fabulous phone tree, PRESS 1 for this, PRESS 2 for thatRead… Read more »
Third blog on upcoming Personal Democracy Forum conference, just published: http://radar.oreilly.com/2009/06/personal-democracy-forum-ramp–2.html
1. What does HRSA do? The Health Resources Services Administration (HRSA) is the primary Federal agency for improving access to health care services for people who are uninsured, isolated, or medically vulnerable. HRSA improves health and saves lives by making sure the right services are available in the right places at the right time. SomeRead… Read more »
It’s been a busy week at Amver. One thing that doesn’t change, however, is the welcome we extend to our newest members. Is your ship listed below? It should be. Don’t know how to enroll your vessel in Amver? Read how you can become part of our family here. Let’s welcome the new participants: *Read… Read more »
Good evening, I have been working on this summary on and off all day …can we say l.o.q.u.a.c.i.o.u.s.? I had to cut out the posts that were Word – For – Word tweets of conferences. I believe Pam is going to look at posting these; but as for Sweet GovTweets …if you are posting 60Read… Read more »
By Dennis D. McDonald, Ph.D. True story: “We only had 4 days to respond. They wanted a fixed price bid,” my colleague told me over the phone, sighing. A week before I had responded to his hasty proposal text request in the middle of developing a report for one of my own Federal clients. IRead… Read more »
Busy day today at the Enterprise 2.0 show! I was on a customer panel on social computing earlier today with Microsoft, EA, Battelle, Watson Wyatt, and the MN Dept of Education. I participated by discussing some of the Army’s experience with social computing and communities. Great panel with lots of excellent insights on making enterpriseRead… Read more »
Being an IT dweeb, I work an internal Helpdesk occasionally. I’m on the receiving end of a lot of complaints about the websites the web-blocking software blocks. And they all ask me why. Sometimes I can take a good guess. Gambling, porno, hate speech, those are pretty easy to explain, even to upper management. ButRead… Read more »
Taken directly from: http://www.fedsfeedfamilies.gov/ Food banks across the National Capital Region and around the country are facing severe shortages of non-perishable items, just as summer leaves more children without school nutrition programs. Federal employees nationwide are stepping up to meet this challenge by gathering 1,000,000 pounds of food for families in need this summer. WeRead… Read more »