Measuring the Value of CX
The metrics used to measure CX in the commercial sphere aren’t always appropriate for government agencies. Here are some qualitative measures that can better demonstrate the value of your CX.
Enhancing Agency Outcomes Through Streamlined FedRAMP Processes
Streamlinging your FedRAMP processes can expedite authorization timelines, reduce costs, and improve overall resilience. Here’s how it’s done.
How to Make Attribution Work for You
Attribution theory provided a useful framework to keep me grounded and more in control of my emotions, improving my productivity and ultimately my leadership capabilities. Here is how it helped me.
A Techno-Pessimist’s Guide to Government AI
Even “techno-pessimists” like me believe that we should be preparing government AI to minimize harms to the public we serve.
Prioritizing Data in Government Technology Modernization
In government, digital modernization often overlooks enterprise data management, which results in fragmented ecosystems that limit modernization’s full potential.
Level Up Your Docs: Making Government Word Documents Accessible to All
Are your Word documents accessible to vision-impaired colleagues? A few simple steps can improve your written communications for those who use screen reader technology.
Workforce Management 101
If you are tired of the HR merry-go-round, then it’s time to learn an alternative way to fill your perm position.
Keeping AGILE from becoming FRAGILE
Here are seven tips for using agile to launch a new digital government process — successfully.
Prepare & Persevere: Navigating the Challenging Rivers of a Fed Gov Job Search
Applying for a government job requires planning, patience and belief in yourself. Here is real-world guidance for securing a federal position.
Wasting Your Greatest Resource? Get the GOAT in the Game!
The greatest performer in your agency may be someone you don’t call on much anymore, someone who’s older or has survived multiple layoffs and in-force reductions. But overlooking those employees is a mistake.