I was reading this article on CRMdestination.com since the title caught my attention (http://www.destinationcrm.com/Articles/CRM-News/Daily-News/When-Will-We-See-CustomerService.Gov-52384.aspx) and realized my company was referenced…in case it interested anyone, here is the link to access the white paper mentioned in the article: http://www.accenture.com/Global/Research_and_Insights/By_Industry/Government_and_Public_Service/2008LCSROutcomes.htm
This post is based on a paper of mine published by the Electronic Democracy Centre (Zurich University) about the experience of the e-Participatory Budgeting of the city of Belo Horizonte. In part 1 of this post I use extracts from a short article by Dan Jellinek (Headstar) and myself that aimed to present a summaryRead… Read more »
Hi all, I think we’re making slow but sure progress on the two-way website. Web committee is reconstituted and engaged in vigorous debate and folks are doing what they can to update their sections. Web design and the web template is an issue with 14 Departments. Territory issues are also opportunities in our website update.Read… Read more »
By Dennis D. McDonald Monday night’s panel discussion in Washington DC sponsored by Johns Hopkins University, “Internet Technology in the Obama Age: Helping People Change Government,” had a top notch and diverse set of panelists: * Joe Trippi (Joe Trippi and Associates) * Adam Conner (Facebook’s Washington DC Associate for Privacy and Global Public Policy)Read… Read more »
x-posted from FedBlog: It’s going to be all Slate, all the time today, folks. For some reason, the little online newsmagazine has decided to write a lot about government’s role and government jobs over the past 48 hours, and if they write it, I’m more than happy to blog it. First up is this pieceRead… Read more »
President Obama marks his first week in office with much of his cabinet in place, but he still needs to name a commerce secretary to replace Bill Richardson, who withdrew his name from consideration earlier this month. The Commerce Department “is the government agency tasked with improving living standards for all Americans by promoting economicRead… Read more »
We just finished a face to face event for the Policy and Performance Community of Practice (one of the Improvement and Development Agency supported communities). With Dave Briggs’ help, we captured the proceedings of the day right here at www.ideaperformance.com using photo, video, slideshare, Tweeting and blogging. It’s a great way to get stuff capturedRead… Read more »
Booz Allen Hamilton is hiring let me help you. I can be a more direct conduit into BAH, don’t just apply on-line, but give me a call or send me a e-mail. I work within Booz Allen Hamilton’s – Organization & Strategy Team with particular focus on management consultants. My areas of focus are thoseRead… Read more »
I am disappointed to have to write this blog post but wanted to make sure others were aware of what is happening due to the language of the Recovery Bill with respect to road construction. So far, from what I have been told by DOT employees, the only roads that will be eligible to receiveRead… Read more »
Former Democratic Senator and Chairman of the Senate Intelligence Committee, Bob Graham, recently published an Op-Ed that made a case for Leon Panetta being “right one” to fix the CIA’s problems. Making the call that the CIA needs a proven leader who can revitalize and restore the CIA’s credibility, Senator Graham made this statement: “UniversitiesRead… Read more »