Five Ways to Make Your Forms Accessible to Everyone
It’s essential for governments to do everything they can to make their forms as accessible as possible, as they are critical gateways to public services.
Taking Care of You: Professional Self-Care Tips for Government Employees
Self-care strategies can help you have more positive work experiences and reduce burnout. Check out these tips for feeling better every day.
Belonging Part 3: Three Ways to Measure a Sense of Belonging in the Workplace
Belonging at work is more than just a feeling. Measuring it can help you understand and improve your workplace culture.
FedRAMP: Your Ally in Navigating Government Cloud Security
Making sure vendors meet federal cybersecurity requirements can be complicated and unwieldy. FedRAMP offers a standardized, government-wide approach.
Asking the Right Clarifying Questions During the Vendor Oral Presentations
When vendors make their case, your decision may depend on asking the right questions.
Reminder Text Messages Can Help Keep People on Track
By using reminder text messages, governments can ensure that people take needed actions to enroll in or maintain access to services.
Belonging Part 2: Three Challenges for Inclusive Work Cultures and Solutions That Make a Difference
Hybrid work has many advantages, but it also can be challenging to foster a sense of belonging when people work off site.
Use ‘Journey Maps’ to Understand and Improve People’s Interactions with Public Services
Journey mapping is a simple yet powerful way to explore the experiences people have with your services and generate insights on how you can improve them.
From Search Engines to Answer Engines — Bridging the Digital Divide to Optimize Constituent Experience
A new technology has emerged — known as “answer engines” — that replaces the keyword search engines we know so well with natural language processing that understands what we actually mean when we ask a question.
My Top 5 Hacks for Organizing…Everything
Need help getting organized? Here are some tips gathered from the experts to keep your days running smoothly.