Combined Applications Can Help Bring a Human-Centered Approach to Public Services
Allowing people to apply for multiple programs using one application can provide a much simpler and easier experience of accessing government services.
Don’t Let Your Job Get in the Way of Your Career
Has a conventional career path painted you into a corner? Learn to break out with these unconventional career strategies.
Make It Modern: Why You Can’t Build a Legacy on Legacy Systems – Part 1
In 2011, venture capitalist Marc Andreessen said that “software is eating the world.” What he meant was that new software is enabling companies to scale faster, reduce costs, and deliver better customer experiences, and that the rapid spread of useful software is allowing entrenched players like Walmart and FedEx to better maintain dominance in theirRead… Read more »
Leadership and Communication in the Hybrid World
In the brave new hybrid world, leaders should engage with their teams to build culture. In-person communications can give you an advantage to help your organization.
The Ethics of Inclusive AI
As artificial intelligence (AI) becomes increasingly integrated into our lives, it’s vital that AI systems serve all members of society. AI should be inclusive, fair, and without bias.
How Federal Employee Experience Impacts Customer Experience
You can’t have good customer experience (CX) without good employee experience (EX). The VA is applying lessons from its successful CX efforts to improving EX.
Is the “Lowest Price Technically Acceptable” Acceptable for Government Software Purchases?
The lowest bidder isn’t always the best choice — especially when it comes to government software purchases. Here’s what you could be missing.
Rephrasing for Results: Matching Your Words to the Way Your Audience Thinks
Experimenting with multiple wording options to see which one performs better can help you communicate in ways that match how your target audience is thinking.
3 Steps to Incorporate Experience-as-a-Service Into Your Digital Transformation Strategy
Experience-as-a-Service (XaaS) helps agencies offload processes so teams can focus on the organizational mission. Here’s some advice on how to make the best choices for a successful transition.
Unwrapping the Gift of Feedback: Why You Should Take What You Need and Discard the Rest
Feedback about your leadership style isn’t always easy to hear, and sometimes it reflects unconscious bias.