Federal Enterprise Architecture (FEA) and Performance

“Make It So” The Need to Link Federal Enterprise Architecture (FEA) to the Performance I believe that OMB Circular Number A-11, Part 6 entitled “Strategic Plans, Annual Performance Plans, Performance Reviews, and Annual Program Performance Reports” is a framework that can be refined and incorporated into the Performance Reference Model (PRM) and the Business ReferenceRead… Read more »

TSP Talk Weekly Wrap Up

Stocks were initially down this week but the bulls fought back to keep things at par as traders awaited the FOMC policy statement. Nothing particularly new was announced by the Fed; they sustained their dovish behavior as they know how sensitive the market can be otherwise. The statement didn’t change the mood of the weekRead… Read more »

Paradigm Shift: Engaging Citizens as Customers

The more digital engagement becomes culturally ingrained, the more vital it becomes to providing good customer service. To better reach customers, companies are using digital technology to promote, deliver, and enable innovative services that reliably create positive experiences for their target audiences. Now it’s up to government to meet this new standard.