Predictive analytics is revolutionizing public sector decision-making, enabling proactive governance while emphasizing the need for robust security, privacy compliance, and ethical frameworks to maintain public trust and ensure impactful policies.
Many customer experience (CX) nerds in the public sector are wondering “What will happen to Biden’s CX Executive Order?” Here’s some context on how CX-related executive orders have played out in the past, and some hypotheses about what lies ahead.
Organizations often fail to adequately prepare new supervisors for success, which affects both human and financial capital. But investing in structured, pre-supervisory leadership development programs can make a world of difference.
Public-private partnerships are essential for addressing critical challenges like climate resilience and smart cities, leveraging collaboration and innovation while prioritizing robust security, privacy, and ethical standards to build a sustainable future.
When it comes to change, we’re all a bit chameleon and a bit badger: Some of us embrace change and others resist it. But the healthiest strategy is to balance the two approaches. Here are tips on doing that.
Skeptical of AI? This article explores the parallels between AI and past technological revolutions. From “devil wagons” to microwave ovens, history shows that fear of the unknown is nothing new. Discover how AI could be the next game-changer in our evolution and learn practical strategies to embrace this technology responsibly.
As government agencies deploy AI and machine learning (ML) to fulfill mission-critical functions, data readiness — the preparation of data to be accurate, accessible, secure, and fair — becomes critical. Data readiness is more than technical setup; it’s the foundation that ensures AI systems deliver reliable insights, support equitable decisions, and maintain public trust. TheRead… Read more »
Automated patching is key to strengthening an agency’s cyber defenses. Comprehensive, strategic patch-management includes infrastructure audits, risk assessments, alignment with federal guidelines, automation, and agencywide collaboration.
It’s important to set boundaries — learn to say “no” — to protect your mental and emotional health. Here are tips on knowing what boundaries are appropriate, how to speak confidently and how to offer alternative options.
A public sector or military career can seem formulaic. But that doesn’t mean you’re at the mercy of the system. There are many ways to influence and speed your career trajectory.