Catch Me Up: Where Are We With CMMC?
The Defense Department’s Cybersecurity Maturity Model Certification (CMMC) is designed to protect sensitive information from cyberthreats. The CMMC’s implementation, though, has been a long time coming.
Top 5 Elements of EX Moments That Matter
Good employee experiences (EX) should recognize Moments that Matter — that is, both good and bad moments, some outside an agency’s direct control, that span a government employee’s career.
Procurement Tips: Help Us Save You From Us
Government procurement isn’t easy. Here’s what the process looks like from the private-sector side.
How DevOps Improves the Customer Experience
While the concept of DevOps can be confusing, and is often surrounded by hype, it is important for agencies to understand what DevOps is and why it is essential to helping them meet their goals for improving customer experiences.
Becoming Your Own Chief Learning Officer
It can be difficult for employees to develop new and stronger skills, especially since the goal of most schooling is to master only minimum levels of competency. That’s why we all need to be our own chief learning officer.
To Collect Data, Leaders Should Understand the Processes to Effectively Gather It
When developing cyber metrics, it’s important to ensure that your underlying process for gathering and analyzing the data can handle the task.
Why Government Agencies Should Leverage Generative AI Now to Optimize Customer Support…It’s All in the Tools
While generative AI models like ChatGPT have advanced significantly in simulating human-like conversation, they are not production-ready solutions for comprehensive customer support in government agencies.
Enthusiasm as a Strategy: Igniting Success Through Passionate Leadership
Leading a team or project requires more than just expertise and a well-thought-out plan. It requires enthusiasm, so other people are inspired to invest their best efforts and capabilities.
My Favorite Contract Type: Time-and-Materials-Hours (T&M) – Part 2
Business arrangements between governments and third parties come in many forms, including a time-and-materials (T&M) contract type. Here’s why T&M arrangements can be so beneficial for both agencies and the entities they work with.
Leveraging Emotional Intelligence
Want to know why Emotional Intelligence is so crucial to your career development? It’s because it enables you to build strong interpersonal relationships with colleagues, superiors, and clients.