Culture Basics: Getting Ready for Employee and Customer Experience
Here are three exercises that can help you ramp up people analytics capabilities and shift toward adopting a true customer experience mindset.
The VA’s System Updates: Are There Concerns About Trust and Safety?
The VA’s ongoing system updates requires vigilant cybersecurity to preserve the trust and safety in serving veterans.
Enhancing Security and User Experience in Government Services
Traditional identity verification methods have become less effective, and they’re exposing organizations to dangerous cyberattacks. But a risk management approach that includes multi-factor authentication, among other tools, can safeguard agency networks and data.
Belonging Part 4: How to Operationalize the 6 Signature Traits of Inclusive Leadership to Cultivate a Culture of Belonging at Work
Leaders are responsible for creating an environment where everyone feels that they are respected and heard. Here are the traits to cultivate to become such a leader.
Maps Fuel Funding for Equitable Traffic Safety in Louisville
Maps and GIS analysis helped transportation planners and engineers in Louisville prioritize roadway safety improvement projects by identifying high-risk corridors and vulnerabilities in communities.
Juggling a Complex Project and Overwhelmed?
Complex projects can be stressful, especially if we try to accomplish everything at once. Here are tips for making large tasks manageable and less frustrating.
Navigating the Era of Emerging Technologies: a Roadmap for Government Technology Leaders
New AI technologies are bound to be disruptive, even as they bring new capabilities. Here’s how to plan for them.
How Governments Site New EV Charging Stations to Speed Adoption and Assure Equity
Using location intelligence, policymakers can see where current electric vehicle (EV) owners live, where charging stations currently exist and where to locate more chargers to promote EV growth.
To Help the Public, Give Your Own Staff Better Digital Tools
One very impactful way to improve public service delivery is to create tools to help operational staff do their jobs more effectively or efficiently.
The Foundation of Open Government: Celebrating the 57th Anniversary of the Freedom of Information Act
The Freedom of Information Act is essential to government transparency and accountability. Its next challenge is adapting to requests for new media.