“Skinny Oreos,” Broken Brand

Brand Essence: Noun. A feeling. The instinctive, unconscious emotional reaction people have whenever they encounter you. Today I learned that Oreos are going on a diet. Despite the fact that 50% of Oreo consumers split the cookie apart before eating it, the Associated Press reports, there will soon be a new version called “Oreo Thins”Read… Read more »

Three Ways To Improve Federal Digital CX On A Shoestring

Have you read the results of the Government Business Council’s new “Digital Disconnect” survey? The results are fascinating, and I could go on for quite some time about them (just ask my dogs, who have been listening to me rant about the survey all morning). However, at the moment I will focus on the resultRead… Read more »

16 Tips for Navigating Office Politics

Office politics is an inevitable part of work life. And unfortunately, avoiding it altogether, or pretending to be above it, is nearly impossible and likely won’t help you move through the ranks. But this doesn’t necessarily have to be negative, as long as you know how to navigate the system. Ultimately, office politics is allRead… Read more »

Blogging is So Misunderstood: 8 Things Everyone Should Know

I recently started working with two new clients on website projects, and both of them were adamant that they did not want to include blogging on their sites. They viewed blogs as too personal, informal, and unprofessional, and were concerned they would attract spammers and trolls. Their concerns have merit of course, and the negativeRead… Read more »

3 Things Women Do That Handcuff Their Earning Potential

It’s no secret that working women still get paid significantly less than their male counterparts. According to the U.S. Census Bureau, in 2013, females over the age of 15 working full-time in the United States earned 78 cents on the dollar compared with men. (Institute for Women’s Policy Research.) (Bureau of Labor Statistics data, viaRead… Read more »

4 Professional Development Opportunities Outside the Office

While we hope our employers will invest in us by providing leadership opportunities and professional development, it is important to seek out opportunities ourselves beyond the workplace. The advantages to professional development outside of your office include the following: Broader network – Working with folks outside of your organization expands your personal and professional network.Read… Read more »

5 Ways To Eliminate Ums and Improve Your Public Speaking Credibility

You want your presentations to show others that you’re credible, confident, and engaging. Using disfluencies such as um, uh, ah, eh, er, etc. erodes your speech. They bore audiences and make them question if you know what you’re talking about. Think you don’t use disfluencies? Use your Smartphone to record yourself; you may be surprised by the results.Read… Read more »

5 Ways Phone Systems Can Improve Customer Service

The interaction your customers have with your company directly impacts your bottom line. Think about it. Have you ever had a bad experience with a company, whether on the phone or in person? What did that do for your feelings towards that company? Did you stop being loyal to them? Most people do, which isRead… Read more »