Fake It Till You Make It

The resignation of Rachel Dolezal as president of the Spokane, WA National Association of the Advancement of Colored People has dominated the news lately. Ms. Dolezal had been using a fake racial identity by leading a chapter of the largest advocacy group in the country for African Americans as a mixed race person even thoughRead… Read more »

One Size Fits None – Are the Database Elephants Toast?

This past March, the Association for Computing Machinery announced that its 2014 Turing Award would go to Dr. Michael Stonebraker. As a Google V.P. put it (Google puts up the $1M cash prize that goes with the award), “The efficient and effective management of Big Data is crucial to our 21st century global economy …Read… Read more »

Guerrilla CX For Government

Federal customer experience (CX) professionals are trying to wage a conventional war against bad CX. But they usually don’t have the budget, personnel, or authorities they need to win big, decisive battles. That’s why federal CX pros should consider changing their approach and use some proven CX guerrilla tactics instead. To make the most ofRead… Read more »

3 Municipal Broadband Success Stories

Over the course of 10 years, Seattle has studied the possibility of creating a municipal-run broadband network seven times, most recently this year. Although it was determined in June that the cost would be lower than expected (somewhere in the range of $463 million to $630 million), city officials again rejected the idea, citing barriersRead… Read more »

You’ve Gone to a Networking Event—Now What?

Back when I was a director of communications at a nonprofit, my LinkedIn profile headline read “I schmooze for good causes.” A large part of my job was to attend events, meet people, and bring them closer to the organization and the cause it championed. I have a knack for networking. I’m a successful networker because I recognize that the mostRead… Read more »

Your People Analytics Dashboard is Not Nearly as Useful as it Could Be

People are much more likely to retain information – and become intrigued by it, by listening to an interesting story than by listening to recitation of points on a slide. We’re more likely to retain information, learn from it and be able to act on it if it contains up-to-the-minute data. And we’re more likely… Read more »