Asking the Right Clarifying Questions During the Vendor Oral Presentations
When vendors make their case, your decision may depend on asking the right questions.
Reminder Text Messages Can Help Keep People on Track
By using reminder text messages, governments can ensure that people take needed actions to enroll in or maintain access to services.
Belonging Part 2: Three Challenges for Inclusive Work Cultures and Solutions That Make a Difference
Hybrid work has many advantages, but it also can be challenging to foster a sense of belonging when people work off site.
Use ‘Journey Maps’ to Understand and Improve People’s Interactions with Public Services
Journey mapping is a simple yet powerful way to explore the experiences people have with your services and generate insights on how you can improve them.
From Search Engines to Answer Engines — Bridging the Digital Divide to Optimize Constituent Experience
A new technology has emerged — known as “answer engines” — that replaces the keyword search engines we know so well with natural language processing that understands what we actually mean when we ask a question.
My Top 5 Hacks for Organizing…Everything
Need help getting organized? Here are some tips gathered from the experts to keep your days running smoothly.
Using Data to Tell Stories of Impact
Metrics and data can help illustrate the value of government’s scientific research — but finding that data can be difficult.
Belonging Part 1: Making a Case for Cultivating Connections at Work
It’s essential for employees to feel as if they belong in their workplace. The benefits are indisputable.
Strategic Planning or Strategery: 10 Lessons Learned from Governmental Public Health Strategic Planning
A strategic plan can be an effective tool for advancing an agency’s goals — assuming the agencies avoid certain pitfalls.
Bloom Where You’re Planted
On the surface, to “bloom where you’re planted” seems virtuous. But is it? Probably not always. After all, you have legs not roots…