The Customer Feedback You’re Probably Missing

Internal customer surveys are a good way to find out how support services are functioning, and they can yield valuable insights that promote innovation, help retain talent, increase job satisfaction and encourage continuous improvement. They can also increase the overall performance of the government, because an organization that cares about its employees’ opinions and acts… Read more »

How Many “Vs” are There for Data?

Capturing the value of ‘Big Data’ has emerged through the alliterative measures of “v.’ The growth of “v’s” usually has applied to “Big Data” but applies to all data. As in cosmology, questions arise how big “Big Data” is and can there be a limit to how much it can expand. So far, the gravityRead… Read more »

11 Ways to Deal with an Underperforming Employee

The GAO released a report last month calling for better management of substandard employees. According to the report, the government could benefit from better performance management training and use of tools to address underperforming individuals. Dealing with underperforming employees can be difficult, and can lead to some awkward conversations. Here are some of my favorite tipsRead… Read more »

8 Ways to Leverage Digital Communications for Increased Public Engagement

Originally posted on the GovDelivery blog. “Knowledge is power. Information is liberating. Education is the premise of progress…” – Kofi Annan As a government agency, your job begins and ends with being a purveyor of knowledge for the audience you serve. From informing the public about a disease outbreak, weather emergency, a newly enacted law, orRead… Read more »