The Time Is Now to Improve Data Collection in Public Health
The pandemic taught us that federal, state and local public health systems all suffer from fractured data collection. A centralized approach is far better — for many reasons.
CX Starts with Hello: We Can’t Build Trust Without Communicating
Government has been slow to embrace the power of communication in its CX efforts. This must change. If the government wants to build trust through CX, it must start with communication. Anything less will fall short of the mark.
Employees Are Customers Too
The President’s Management Agenda (PMA) is largely focused on the experience people have with government. There is one goal to strengthen and empower the Federal workforce and another focused on delivering excellent, equitable, and secure Federal services and customer experience. These two goals are closely linked as the better experience employees have, the better service… Read more »
How Do You Stop Recidivism? Technology Can Help
High recidivism indicates something isn’t working in our jails. Technology can help break the prison-to-prison pipeline.
Remaining Competitive in Your Career
Gaining a competitive advantage will help you get promotions and the salary increases you want. But it takes time and commitment to develop new skills that will help you succeed.
Riding the Waves of Change in Your Government Career Like a Ronin
Ronins were masterless samurais in feudal Japan — and, it turns out, are excellent models for navigating uncertain job markets in contemporary culture.
Creating a Community of Practice: A Way to Engage Like-minded Practitioners for Learning and Leading
Communities of Practice (CoP) are popping up everywhere in my agency. What seemed to me to be a novel approach to learning, sharing and leading, I have discovered is an aged old phenomenon that stems from learning theory. Cognitive anthropologists Jean Lave and Etienne Wenger coined the term “community of practice” when studying apprenticeships asRead… Read more »
Be a Better Partner, Large Businesses
The federal government has long encouraged use of small businesses and is making a greater effort to incorporate racial equity in that endeavor. But there can be challenges when small businesses team up with large firms to deliver on a contract. Here are tips to make the partnerships work better.
Digital Service Refresh: Looking Forward
USDS is cost efficient and has a track record of measurable progress. It will likely receive funding for many years to come. But like all organizations, it could benefit from a re-examination of its core principles.
Should I Stay or Should I Go?
A recent survey found that 36% of government workers are thinking of looking for other roles, which is up from just 16% two years ago. Are you considering a career move? Here’s some advice for making that decision.