Robin DiAngelo, professor of multicultural education at Westfield State University and author of “What Does it Mean to Be White: Developing White Racial Literacy” has come up with a new phrase that is certain to create more volatility around the notion of privilege-white fragility. She defines white fragility as a state in which white peopleRead… Read more »
They are the offspring of the Boomer generation that gave us the Civil Rights movement. They are responsible for the nation’s election of its first Black President. Demographers call them the most diverse generation ever. They were educated in school systems that emphasized mainstreaming, collaboration and diversity. They were exposed to diverse classrooms that wereRead… Read more »
I used to be a prison chaplain. I got very familiar with the phrase “snitches get stiches.” Among people doing time, blowing the whistle on someone was the vilest symbol of disloyalty. We see this “keep it in the family” culture in other settings particularly among male athletes. The notion that what happens in theRead… Read more »
Articles from across the Web that we at the IBM Center for The Business of Government found interesting, the week of March 16-20, 2015. Dan Chenok Interesting review of State government measures to encourage reporting on programs that aren’t working well: http://www.govexec.com/excellence/promising-practices/2015/03/government-works-making-it-safe-report-bad-results/107907/?oref=eig-homepage-module Advice on DATA Act implementation: http://www.federaltimes.com/story/government/management/blog/2015/03/18/six-things-data-act/24973895/ OMB launches site to access multiple ITRead… Read more »
In present day government land you might roll your eyes or even cringe a little when you hear workplace fads that have been overused like innovation, diversity and going green. But what about synergy? Yes, there was a major push in the early 2000s for fostering synergy in the workplace but it is a conceptRead… Read more »
Stocks were green across the board for the week as investors celebrated the Feds policy statement Wednesday. The week started with a strong open on Monday gapping above Friday’s close of 2053 which couldn’t even fit of the chart. Stocks gapped down Tuesday and again Wednesday as traders were tentative about the Fed’s policyRead… Read more »
Chris Dorobek’s March 18, 2015 program, “The Lowdown on Digital Services,” didn’t focus on innovation, but his guests’ ideas were all about it. Martha Doris, Rick Parrish, and Hannah Moss described Federal Government efforts to improve customer experience. Their comments about value as the point of a good customer experience are what innovation is supposedRead… Read more »
As government leaders, we place a high priority on serving the public well, and rightfully so. But often our customers not only external to our organizations; our customers are often our colleagues in the next office, or in a nearby agency. These internal customers deserve our best customer service, too. What does really great internalRead… Read more »
Pay more attention to what you are clicking. Smart computer habits prevent mass network disruption.
When I was working as a house manager at a regional theater, I used to ask concessions stand interviewees what their second favorite Disney movie was. It always caught people off guard – it’s not something most people can answer off the top of their heads – and got at the heart of the interviewee’sRead… Read more »