The House of Representatives is launching investigations into a variety of topics, and agencies must be prepared for document and other requests. Here’s how agencies can do that.
How well do you deal with change? Are you resilient, and how much purpose do you find in your daily life?
Apply a human-centered approach to public service delivery by creating “one-stop shops” where people can find everything they need to solve a whole problem or complete an entire activity.
Transgender inclusive policies and procedures play a significant role in creating a welcoming workplace for gender-diverse employees.
As much as we promote team-building, it’s important to make sure your teams have a healthy group identity, not a toxic one. Here’s what to look out for.
Making the best use of oral presentations as part of the proposal process takes some planning. Here are some steps to help you prepare.
Comparative research on the experiences and outcomes of people accessing your services in different languages can improve service delivery.
Digital transformation has made IT administration more complicated. But state and local IT leaders can overcome the burdensome complexity by evaluating on-the-ground impacts and monitoring both individual aspects of the transformation and what’s happening enterprisewide.
Meeting with government contractors outside the typical request for proposal (RFP) process can be helpful — but it’s easy to feel overwhelmed by vendor meeting requests. Here’s how to identify who you should (and should not) engage.
A well-developed and deployed strategic plan can maintain an agency’s focus, push back on emergent priorities, enhance talent development and increase employee accountability.