How to Achieve Customer Success Through Experience as a Service (XaaS)
To achieve their desired business outcomes and encourage successful customer engagements, agencies should consider Experience as a Service offerings.
Unlocking the Power of Strategic Planning and Plans for Public Leaders and Managers (Part 3) – Using Strategic Planning to Enhance Agility
In today’s world, organizations must be agile and adaptive to change, while still focusing on long-term objectives. Strategic planning can make that happen.
How Data and Analytics Can Strengthen State Workforce Ecosystems
Workforce ecosystems are fragile and need constant tending. To strengthen them, state and local governments should harness data and analytics.
How Observability and Automation Help DOTs Defend Against Hackers – and Deliver Better Citizen Experiences
Lives are at risk when traffic management systems fall prey to cyberattacks. But with automation tools and network observability, state and local departments of transportation can implement effective cyber protections.
Tippecanoe County, Indiana Improved Transparency and Increased Revenue with Mapping Technology
Tippecanoe County, Indiana used GIS technology to improve transparency with the community about property value assessments, increasing government revenue
3 More Things Emerging Leaders Need the Most (to Succeed)
Emerging leaders need more than support, room to fail forward, and genuine feedback. They need a leader-focused attitude. a vision for the future and an effective burnout strategy.
A House Divided: What Politicized Oversight Means for Gov.’t Employees (and What They Can Do About It) – Part 2
The House of Representatives is launching investigations into a variety of topics, and agencies must be prepared for document and other requests. Here’s how agencies can do that.
To Change Is Human …
How well do you deal with change? Are you resilient, and how much purpose do you find in your daily life?
“One-Stop Shops” Can Improve Access to Public Services
Apply a human-centered approach to public service delivery by creating “one-stop shops” where people can find everything they need to solve a whole problem or complete an entire activity.
Developing Transgender Inclusive Policies and Procedures
Transgender inclusive policies and procedures play a significant role in creating a welcoming workplace for gender-diverse employees.