Agentic AI Transforms O&M

Agentic AI is a breakthrough technology that brings true autonomy to artificial intelligence. Unlike conventional AI, which follows fixed algorithms and predefined tasks within static parameters, agentic AI senses its environment, learns from real-time data, and makes independent decisions that align with strategic goals.

Nature’s Remedy: How You Can Combat Burnout and Boost Well-Being 

In our modern world, we’re often caught up in the whirlwind of thoughts, plans, and to-do lists. Our minds race from one task to the next, rarely pausing to tune in to the wisdom of our bodies. We become disconnected from the subtle cues and signals that our bodies are constantly sending us – the… Read more »

Addressing Federal Workforce Skill Gaps: AI-Driven Upskilling with Service Management

New AI technology available to the federal government is creating new opportunities for efficiency across agencies. However, many federal employees lack the skills required to manage and innovate with AI tools, creating a skills gap that could challenge the government’s ability to fully utilize AI capabilities to streamline government services. By implementing a centralized AI… Read more »

Do You Know What Makes a Good Question?

Questions are not inherently neutral. They carry context, tone (if spoken), assumptions, and bias. If you’re working with customer (CX) or employee (EX) experience, asking questions is a necessary part of gathering feedback. Let’s discuss a couple of the ways that questions make assumptions and how to avoid them when collecting feedback.

How Thought Leadership Can Lead to Organizational Leadership

In today’s digital culture, it is easier than ever to share thoughts and expertise with a wide audience. This ease of sharing is equaled by a desire for information. A survey of government decision-makers found they value informational content to help them better understand their needs and what the market has to offer.

Workforce Development in AI and Cybersecurity: Enhancing Skillsets for Future-Ready Agencies

As government agencies undergo digital transformation, prioritizing workforce development in AI and cybersecurity is essential to enhance resilience, close skills gaps, and foster an adaptable, future-ready federal workforce.

Data Privacy and Protection Policies: Securing Trust Through Process Excellence

By building public trust through data privacy and protection, government agencies are leveraging advanced technologies and ethical frameworks to secure sensitive information and ensure responsible data management in the digital age.