When It Comes to Good CX, Measurement Is Critical
Formalizing and distributing knowledge about CX is critical. However, there are a few elements of digital government that seem to have been overlooked.
Granicus Recognizes 13 Government Organizations for Excellence in Digital Services
Granicus’ annual Digital Government Awards honor agencies that have transformed civic engagement, service delivery and government efficiency and effectiveness
VUCA Is Today’s Reality: Finding Your Way With Compassion
There’s no doubt about it, today’s world is VUCA — Volatile, Uncertain, Complex and Ambiguous. Could compassionate leadership be the way forward? How can we start?
Navigating Your Career When You Don’t Have a Map
Have you ever asked yourself this question: “What do I want to do with my career?” We’ve all been there at some point or another.
6 Reasons to Practice Trauma-Informed Leadership in Your Workplace
If you are called to serve others in a leadership capacity, then you must commit to become a trauma-informed leader. Here’s what that means, and six reasons why it’s so important.
Solar Energy Infrastructure Development Using America’s Existing Rights-of-Way
In Atlanta, one nonprofit is using geographic tools help locate and analyze often overlooked land within and alongside highways as sites for solar panel arrays.
User Friction: How It Stops Us Fighting Fraud Efficiently, and How to Overcome It
uccessful online services in the public sector demand everything from useful tools and information to smooth navigation and security. Otherwise, members of the public can’t conduct their business.
5 Steps to Being an Effective Change Agent
The only constant is change and change is difficult for most of us – humans and organizations alike. Here’s how you can be a more effective change agent for your organization.
How to Avoid Bias in Your Writing and Communications
Here are a few tips to help ensure your writing doesn’t come across as biased or offensive.
Tips to Creating an Inclusive Workplace
People with disabilities often face barriers to employment. But conducting a disability assessment and providing reasonable accommodations can change that—and be a win-win for both employer and employee.