3 Lessons for Government Agencies From an Unprecedented Year
Remember how agencies interacted with constituents 12 months ago? Fast-forward to today, and citizen experience is digital, seamless and personalized.
5 Tips for Successful User Research
When conducting user research, it’s important to keep in mind the following five tips and best practices to ensure you find real problems and solutions.
Never Too Early to Leave a Legacy
I will retire 34 years to the day that I started working for the government. These are the questions I want you to ask yourself.
Cybersecurity in Rural America
It’s simple. If technology is ubiquitous, then so is cybersecurity.
Advice for Government Agencies in Starting a Formal InfoSec Program, Part 1
How to start a formal infosec program: If you start thinking along these lines, you will certainly be headed in the right direction.
4 Common Human-Centered Design Methods
Human-centered design starts with understanding the people at the core of the problem to uncover their needs and create solutions that work for them.
How Has the Pandemic Affected Government Procurement?
Government procurement organizations have faced three primary challenges during the pandemic: opacity, corruption and failure to integrate adequte policies.
My Key Executive Leadership Program Journey
Here are some nuggets of wisdom about leadership I picked up during my recent journey that I hope will be beneficial for your own leadership journey.
3 Steps for Narrating Microlearning Videos
Audio is the most important element in any video. Following these three steps while recording narration will help your videos be easy to listen to.
Training vs Knowledge Sharing: What Does Your Workforce Need?
Agencies must consider both training and knowledge sharing, so discussing how they can create a hybrid of both is valuable for every level of government.