Repeated Use of E-Gov Web Sites: A Satisfaction and Confidentiality Perspective

International Journal of Electronic Government Research:

The results suggest that a user’s intention to continue using government Web sites is related to the user’s satisfaction, perceived performance of the Web site and the requirement for confidential information. This research also confirms that gender difference does moderate the relationship between users’ satisfaction levels and repeated use intention. Race difference has an effect on the strength of the relationship between the user’s perceived confidentiality and repeated use intention.

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