Research and Best Practices eNewsletter

Research

Consumer New Media Study (02/22/2011) – When it comes to social media networks, 46% of customers want to solve a problem and nearly 40% want to give feedback, according to a study from Cone, Inc. To register and download the report go to: http://www.coneinc.com/2010-consumer-new-media-study

How-to Guide for Creating Open Government (01/15/2011) – An easy-to-use guide from GovTech explores the opportunity of open government, how technology enables open government, and how to make government more transparent, participatory and collaborative.
http://www.govtech.com/library/case-studies/A-How-To-Guide-for-Creating-Open.html

News

Doers, Dreamers & Drivers in Public Sector Innovation (02/24/2011) – Individuals from state and local government, academia and the private sector were honored for deploying innovative technologies and IT policies that address a wide range of public-sector challenges. http://www.govtech.com/top-25/

E-Government that anticipates citizen needs (02/01/2011) – While Web 2.0 was about users manually uploading data and interacting with one another around that data, Web 3.0 is all about applications that search for interesting data on behalf of the users. http://www.govtech.com/e-government/Web-30-Could-Lead-to-E-Government-That-Anticipates-Citizens-Needs.html

Twitter and Facebook Killing Blogs (02/20/2011) – Blogs were once the tool of choice for people who wanted to express themselves online. But, with the rise of sites like Facebook and Twitter, they are losing their allure, particularly with the younger generation.
http://www.nytimes.com/2011/02/21/technology/internet/21blog.html?_r=2&src=busln

H&R Block uses social media for customer relations (02/18/2011) – Video interview describes H&R Block’s social media plan. Highlights include why it’s important to engage with customers in their channel of choice and how to use different tactics on Facebook, Twitter and on blogs. http://www.socialmediaexaminer.com/how-hr-block-uses-social-media-to-enhance-customer-relations/#

QR codes make data more open and accessible (02/22/2011) – New York City will put QR codes on all building permits by 2013. Smartphone users will then be able to scan a QR code on a construction permit and get details about the ongoing project. http://techcrunch.com/2011/02/22/nyc-qr-codes-on-buildings/