Research and Best Practices eNewsletter

Research

NIST cloud computing guide (05/2011) – NIST’s Cloud Computing Synopsis and Recommendations provides cloud computing technology in plain terms for Information Technology (IT) decision makers interested in cloud services. The publication presents information on the relative opportunities and risks of cloud computing. http://csrc.nist.gov/publications/drafts/800-146/Draft-NIST-SP800-146.pdf

Engaging the public in a wired world (05/16/2011) – The new IBM report looks at how government can use various online engagement tactics and tools and when they work best. The report describes c scenarios in which public managers may find themselves needing, or using, public input, along with different tactics managers may find useful for engaging the
public online. http://www.businessofgovernment.org/sites/default/files/Using%20Online%20Tools%20to%20Engage%20The%20Public.pdf

Road Map for the Digital City (05/16/2011) –New York City’s Digital Road Map, a collaboration among public and private sectors, stakeholders and residents, presents a framework to: enhance the city government’s engagement with citizens, increase access to new technologies and make services more transparent. As part of the plan, partnerships with a range of social media companies including Facebook, Twitter, Foursquare and Tumblr will be developed. http://www.mikebloomberg.com/NYC_Digital_Roadmap_05162011.pdf

Best Practices

Making collaboration work (05/19/2011) – Big improvements in productivity and customer service require people to collaborate across hierarchies, functions, companies and geographies. A Harvard Business Review article suggests that emerging social networking technologies offer new ways to overcome these boundaries through vertical, hortizontal and global collaboration. http://blogs.hbr.org/cs/2011/05/new_ways_to_collaborate_for_pr.html

Apps for the public good (05/18/2011) – Hacking away on apps for the public good is becoming “a new kind of public service.” Location-aware technology, web services, mobile apps and social media tools are providing government employees opportunities to do their jobs with efficiency and transparency. http://mashable.com/2011/05/18/government-open-source-benefits/

Do you have a social media listening dashboard? (05/18/2011) – To engage effectively with customers via social media channels, you need to identify relevant user-generated content, which can include blogs, videos, podcasts, images, wikis, discussion groups and forums. For tips on getting started, check out How to Set up Your Social Media Listening Dashboard. http://www.risdall.com/listen/RMGSocialMediaListeningDashboard.pdf

Are you anonymous or transparent? (05/18/2011) – There are two kinds of people on the Internet: the ones who tell you their real names, and the ones who don’t. ThiMashable infographic delineates the advantages, pitfalls and rallying cries behind the anonymity and transparency philosophies. http://mashable.com/2011/05/19/anonymous-transparent-infographic/