Have spend most of today in Microsoft Tech Support Hell. After my Outlook Client stop sending/receiving after Tuesday’s Windows Update. I’ve been spending too much time being bounced around between various Support Desks, no fewer than six times. Each time repeating the same information; having the Support staff unable to open the case number documentation they just open; not being able to run remote terminal only to have them bum me to level two for a callback tomorrow. Somehow these just doesn’t seem the way to run a service.
Filed under: Enterprise Architecture 
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