I was reading this article on CRMdestination.com since the title caught my attention (http://www.destinationcrm.com/Articles/CRM-News/Daily-News/When-Will-We-See-CustomerService.Gov-52384.aspx) and realized my company was referenced…in case it interested anyone, here is the link to access the white paper mentioned in the article: http://www.accenture.com/Global/Research_and_Insights/By_Industry/Government_and_Public_Service/2008LCSROutcomes.htm
Recent Articles on GovLoop
- How to Ensure Your Data Is AI-Ready
- Upskilling Your Workforce for GenAI
- How GenAI Is Transforming Government Services
- Skills Benchmarking Lays Groundwork for AI Success
- How SLED Can Secure OT, Critical Infrastructure
- How to Protect Against Identity Threats
- A Decade of Improvement at the Dept. of Veterans Affairs
- Cybersecurity: A Menu of State Priorities
- AI Is Only Part of the Picture
- Reaping the Rewards of Multi-Cloud Environments
Nicole,
Thank you for sharing. I have downloaded the full report for later reading.