Customer Service Hub

On April 27th, President Obama published a new executive order entitled  “Streamlining Service Delivery and Improving Customer Service.” Now, more than ever, customer service is critical to leaving a positive impression on citizens and meeting your mission needs.  

NEW: Downloadable Guide to Customer Service

NEWER: Secret Recipe for Great Customer Service [Infograph]

RightNow and GovLoop have teamed up to provide you with this Customer Service Hub to meet the new executive order requirements due this fall.  You will find an on-going blog series as well as great tools, groups, dialogues, and events.

A Time for Change 22 Ideas to Improve Customer Service Service Where You Serve It’s All About Knowledge 3 Ways to Improve Customer Service Too Many Websites, Too Little Time Does Customer Service Matter for Gov’t? 5 Examples for Change 10 Ideas on Streamlining Service Delivery and Improving Customer Service Executive Order – Improving Service Eliminating Websites, Consolidating Others = Better Customer Service! Stop Complaining About Your Local DMV! How Would You Improve It? The New USAJobs – Great Customer Service! What Do You Think About New Executive Order on Customer Satisfaction? What Is the Best Customer Experience You’ve Had? Challenges in Customer Service & Measurement?

Implementing E.O. 13571 Presidential Executive Order — Streamlining Service Delivery and Improving Customer Service  RightNow for Gov Group Customer Service in Government Group Citizen Engagement and Customer Service Group 10 Examples of Shockingly-Excellent Customer Service Why Zappos Pays New Employees to Quit — And You Should Too Citizen Engagement Training Webinar HowTo.gov Website

GovLoop Members who live and breathe Customer Service:

Candi Harrison

Wendi Brick

Craig Newmark

Bev Godwin